Customer Service Specialist

Addison Group; Tulsa (OK); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading company in staffing and recruiting is seeking a detail-oriented Customer Service Specialist in Tulsa. The ideal candidate will have 1-2 years of experience, excellent communication skills, and the ability to resolve issues quickly. This full-time role offers competitive pay and responsibilities across customer interaction and support.

Qualifications

• 1-2 years of experience in customer service or office environment.
• Strong troubleshooting skills for independent issue resolution.
• Excellent communication skills for effective customer interaction.

Responsibilities

• Respond to customer inquiries via phone and email promptly.
• Troubleshoot and resolve issues regarding products or accounts.
• Document all interactions clearly within the CRM system.

Skills

Troubleshooting

Communication

Active Listening

Multitasking

Education

High school diploma or equivalent

Associate's or bachelor’s degree

Tools

Microsoft Office Suite

CRM platforms

Job description

This range is provided by Addison Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

Direct message the job poster from Addison Group

Position Summary:

We are seeking a detail-oriented and solutions-driven Customer Service Specialist to join our team. This role is ideal for someone with 1–2 years of experience in a professional office or support environment, who excels at resolving customer issues with empathy and efficiency. As a key point of contact for our customers, you’ll provide product and service support, troubleshoot basic technical or account issues, and ensure a positive customer experience from start to finish.

Key Responsibilities:

• Respond to customer inquiries via phone and email in a timely and professional manner
• Troubleshoot and resolve customer issues related to products, services, or accounts
• Document interactions and resolutions accurately within the CRM system
• Collaborate with internal departments to resolve complex or escalated issues
• Maintain a high level of product and policy knowledge to provide effective support
• Identify patterns in customer feedback and report recurring issues to management
• Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction

Qualifications:

• 1–2 years of experience in a customer service, help desk, or professional office environment
• Strong troubleshooting skills and the ability to resolve issues independently
• Excellent communication and active listening skills
• Proficient with Microsoft Office Suite and CRM platforms
• Ability to multitask, prioritize, and manage time effectively in a fast-paced setting
• High school diploma or equivalent required; associate's or bachelor’s degree preferred

Preferred Skills:

• Experience in a technical support or service-driven industry
• Familiarity with ticketing systems or case management tools

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Quality Assurance

• Industries

  Staffing and Recruiting

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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