Customer Service Representative

Saltu Staffing; Fort Worth, Arlington (TX, TX); On-site; USD 48,000 - 56,000; Full time

Job summary

A staffing agency is seeking an entry-level Customer Service Representative in Fort Worth, Texas. The role involves monitoring environmental alarms, assisting with patient transport workflow, and providing excellent customer service. Candidates should have at least 1 year of experience in administrative support or customer service, with a preference for healthcare or dispatch experience.

Qualifications

• 1+ years of experience in an administrative support role or customer service preferred.
• Ability to read and write in the English language is essential.
• Experience in a healthcare or dispatch service is beneficial.

Responsibilities

• Monitor environmental alarms and dispatch requests.
• Assist with workflow for patient transporters.
• Provide feedback for process improvements.

Skills

Customer service skills

Conflict resolution

Ability to handle difficult situations

Proficiency with Microsoft Office Suite

Job description

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Shift Time: 8:00 AM - 5:00 PM (1 hour Lunch Break)

Work Week: Tuesday - Saturday

Job Description:

WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):

• Proficient in ALL phone and work request dispatch responsibilities
• Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
• Assists with the workflow and assignments for patient transporters.
• Leads or participates in projects in support of the department.
• Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
• Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.
• Ability to read and write in the English language.
• Proficiency with the Microsoft Office Suite of software.
• Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
• Ability to be successful in a stressful, fast-paced environment.

MINIMUM REQUIREMENTS ADDENDUM:

Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

Education:

Experience:

1+ year of experience required

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care

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