Customer Service Specialist

NewCold Advanced Logistics; Town of Poland (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Private medical care

Subsidized sports card

Possibility to join group life insurance

Onboarding and support

Growth opportunities

Job summary

NewCold Advanced Logistics in Town of Poland is seeking a dedicated individual to coordinate customer service processes and support logistics operations. You will partner with customers and internal teams, ensuring high service quality and resolving any issues.

The role requires strong organizational and communication skills, with a good understanding of logistics processes. This full-time position offers benefits like private medical care and opportunities for growth within the company.

Qualifications

• Experience in customer service and/or logistics environment.
• Good understanding of logistics and warehouse processes.
• Strong organizational skills and ability to manage multiple tasks.
• Problem-solving mindset and decision-making skills.
• Strong communication and teamwork skills.
• Good command of English.
• Experience with IT systems/tools supporting operations is a plus.

Responsibilities

• Coordinate customer service processes and order execution.
• Cooperate with customers, carriers, and internal teams.
• Monitor service quality and respond to any irregularities.
• Resolve issues related to orders and goods.
• Prepare customer reports and internal reporting.
• Work with systems and tools supporting customer service processes.
• Ensure accuracy and proper archiving of documentation.
• Identify opportunities for process improvements.

Skills

Customer service experience

Logistics knowledge

Organizational skills

Problem-solving skills

Communication skills

Teamwork skills

English proficiency

Tools

IT systems/tools for operations

Job description

NewCold is one of the fastest growing companies in cold chain logistics. We are expanding our teams to support this growth. More information on NewCold can be found on www.newcold.com and our social media.

Responsibilities

• coordinating customer service processes and order execution
• cooperating with customers, carriers, and internal operational teams
• monitoring service quality and responding to any irregularities
• resolving issues related to orders and goods
• preparing customer reports and internal reporting
• working with systems and tools supporting customer service processes
• ensuring accuracy and proper archiving of documentation
• identifying opportunities for process improvements and optimization

Requirements

• experience in customer service and/or logistics environment
• good understanding of logistics and warehouse processes
• strong organizational skills and ability to manage multiple tasks
• problem-solving mindset and decision-making skills
• strong communication and teamwork skills
• good command of English
• experience with IT systems/tools supporting operations (nice to have)

What we offer

• full-time employment based on an employment contract
• private medical care
• subsidized sports card
• possibility to join group life insurance
• onboarding and support during the first months
• opportunity to grow within an international organization