Regional MFCS Specialist, OSC

NewCold Melbourne; Lebanon (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Collaborative environment

Professional growth and advancement

Impact and innovation

Employee well-being

Job summary

NewCold is seeking a Regional MFCS Specialist to monitor and troubleshoot automated systems across North America. You will work with engineering, IT and operations teams to maintain system integrity, respond to alerts, and support startup projects.

This salaried role requires 2+ years in system operations, familiarity with monitoring tools, and travel to multiple sites (25–50%). We offer a collaborative environment and growth opportunities in a fast-scaling international company.

Qualifications

• 2+ years in system operations, IT support, or related technical role.
• Familiarity with monitoring tools, remote access systems, and troubleshooting.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation abilities.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Experience with MFCS systems or warehouse automation platforms (GLA).
• Familiarity with WMS (Corax and MLS).
• Travel to multiple North American sites may be required.

Responsibilities

• System Monitoring & Control: monitor automated systems across North American locations.
• Incident Management: diagnose and resolve system failures promptly.
• Data Analysis & Reporting: collect and analyze performance data for management.
• Process Optimization: identify inefficiencies to improve reliability and throughput.
• Compliance & Security: adhere to policies, safety standards, and cybersecurity.
• Documentation: log system activities, incidents, and resolutions.
• Collaboration: work with engineering, IT, and operations teams on updates.
• Training & Support: guide operator trainees and assist onboarding.
• Travel Support: 25–50% on-site visits for startups and upgrades.
• Continuous Learning: stay updated on new technologies and practices.
• Other Duties as assigned.

Skills

Problem-solving

Documentation

Communication

Independent work

Multi-tasking

Education

Associate degree or equivalent

Electronics/Robotics/Automation Technology

Tools

Monitoring tools

Remote access systems

WMS Corax

WMS MLS

Job description

AboutNewCold
NewCold is a global leader in advanced food logistics. Our warehousesand transport network sit at the center of the food supply chain. Connectingthe world’s major food manufacturers with retailers and food service providers.

Our goal is to keep the world’s food fresh and safe with our proprietarytechnologies and innovative solutions.

NewCold designs, builds, and operates state-of-the-art cold storagefacilities that are highly automated. We push the boundaries of logistics with end-to-endstorage and transport operations that add greater resilience, efficiency, andsustainability to supply chains on four continents. And we are growing rapidly.

To support our rapid growth, we’re constantly looking for talentedpeople to join our team. Want to be a part of a dynamic, forward-thinkingenvironment? Join us!

Your role as a Regional MFCS Specialist, OSC

Key responsibilities:

Position Overview
We are seeking highly skilled and detail-oriented Regional MFCS (Material Flow Control Software) Specialist to join
the Operation Support Center. In this role, you will monitor and troubleshoot automated systems across multiple
sites throughout North America to ensure optimal performance and reliability. You will work closely with technical
teams to maintain system integrity, respond to alerts in real time, and implement training programs that align with
startup goals for new projects.

Roles and Responsibilities

• System Monitoring & Control: Continuously monitor automated systems and operational performance across multiple North American locations to ensure flow stability.
  
• Incident Management: Diagnose and resolve system failures promptly to minimize downtime.
  
• Data Analysis & Reporting: Collect and analyze system performance data; prepare regular reports for
  management.
  
• Process Optimization: Identify inefficiencies and recommend improvements to enhance system reliability and throughput.
  
• Compliance & Security: Ensure adherence to company policies, safety standards, and cybersecurity protocols.
  
• Documentation: Maintain accurate logs of system activities, incidents, and resolutions for audit and
  knowledge sharing.
  
• Collaboration: Coordinate with engineering, IT, and operations teams to implement updates and
  troubleshooting complex issues.
  
• Help maintain strategic labor planning and reduce labor costs by assisting in remote coverage.
  
• Training & Support: Provide guidance to operator trainees and assist in onboarding new team members.
  
• Travel Support: Perform on-site visits (25-50%) for system startups, upgrades, and hands-on
  troubleshooting at various North American facilities.
  
• Continuous Learning: Stay updated on new technologies, tools, and best practices relevant to system
  operations.
  
• Other Duties as assigned.

Requirements

• Experience: 2+ years in system operations, IT support, or related technical role.
  
• Technical Skills: Familiarity with monitoring tools, remote access systems, and troubleshooting techniques.
  
• Strong problem-solving and analytical skills.
  
• Excellent communication and documentation abilities.
  
• Ability to work independently and manage multiple tasks in a fast-paced environment.
  
• Preferred Skills
  
• Experience with MFCS systems or warehouse automation platforms (GLA).
  
• Familiarity with WMS (Corax and MLS).
  
• Rescue at height and fall arrest certified.
  
• Self-Contained Breathing Apparatus (SCBA) certified.
  
• While this is a salaried position, the role requires availability during assigned shifts, which may vary based on business needs. Shifts may include evenings, weekends or holidays.
  
• Candidates should be willing to travel for operational needs to multiple sites across North America.

Education/Certification

• Associate’s degree or equivalent in training required.
• Degree or training in Electronics, Robotics or Automation Technology preferred.

Who we are looking for:
We are seeking motivated and forward-thinking individuals who thrive incollaborative and fast-moving environments. Our ideal candidate has:

Whyjoin NewCold?

At NewCold, our people are our most valuable asset. We take pride in ourteam-oriented culture, where innovation and collaboration are at the heartofeverything we do.
What we offer:

• A supportive and collaborative environment.
• The opportunity for professional growth in a fast-scaling, international company.
• The chance to have real impact and innovate alongside other bright minds.
• The challenge of transforming the future of cold storage and food logistics.
• A strong commitment to employee well-being.

Whether you’re a seasoned expert or just starting your career, NewColdprovides the opportunities and challenges that allow you to grow and excel.Ready to turn your curiosity into impact?

NewCold provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, medical condition (including cancer and genetic characteristics), or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

NewCold expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.