Customer Service Specialist

Encore Talent Solutions; Westerville (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Encore Talent Solutions in Westerville, OH is seeking a customer-focused professional who enjoys helping others and delivering exceptional service. You will work across multiple systems, document interactions, and maintain accuracy in a fast-paced environment.

The ideal candidate has a high school diploma, experience in customer service or related fields, strong communication, and the ability to learn new processes while following established procedures with discretion.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, contact center operations, healthcare administration, medical records, claims processing, data entry, or provider relations.
• Strong computer skills with the ability to navigate multiple applications and systems simultaneously.
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists.
• Excellent verbal and written communication skills with a professional, customer-first approach.
• Strong attention to detail and accuracy when documenting customer interactions.
• Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures.
• Proven ability to handle sensitive and confidential information with discretion and professionalism.

Skills

Customer service

Attention to detail

Multitasking

Excellent communication

Discretion with confidential info

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

We're looking for a customer-focused professional who enjoys helping others, solving problems, and delivering exceptional service. If you're detail-oriented, comfortable working with multiple systems, and thrive in a fast-paced environment, we'd love to hear from you.

What We're Looking For:

• High school diploma or equivalent required
• Experience in customer service, contact center/call center operations, healthcare administration, medical records, claims processing, data entry, or provider relations
• Strong computer skills with the ability to efficiently navigate multiple applications and systems simultaneously
• Basic Microsoft Excel skills, including the ability to work from and manage assigned call lists (advanced Excel not required)
• Excellent verbal and written communication skills with a professional, customer-first approach
• Strong attention to detail and accuracy when documenting customer interactions
• Ability to quickly learn new processes, adapt to changing priorities, and consistently follow established procedures
• Proven ability to handle sensitive and confidential information with discretion and professionalism