Customer Service Specialist

Stone Warehouse; Sterling Heights (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid Holidays

Vision insurance

401K

Job summary

Stone Warehouse USA in Michigan is seeking a friendly, energetic Customer Service Representative to join our team. You will establish relationships with designers, builders, and homeowners, provide prompt service, and help customers choose products.

The role requires strong communication, proficiency in Microsoft Office, and the ability to multi-task in a fast-paced environment. Base salary is experience-based with commission, and benefits include health insurance, PTO, and 401(k).

Qualifications

• Excellent written and oral communication.
• Proficient in Microsoft Office.
• Strong organizational, time management skills and the ability to multi-task.
• Ability to work independently and within a team.
• Must be able to work in a fast-paced environment and effectively manage multiple tasks.
• Excellent interpersonal skills.

Responsibilities

• Establish and build customer relationships with clients.
• Provide prompt, accurate, and friendly customer service.
• Maintain knowledge of products and services.
• Assist in material selections by walking with homeowners, builders, designers, and fabricators alike.
• Make follow-up phone calls to insure material selections/sales.
• Strong organizational, time management skills and the ability to multi-task.

Skills

Communication

Microsoft Office

Time management

Team player

Interpersonal skills

Multi-tasking

Tools

Microsoft Office

Job description

Are you ready for new challenges and new opportunities?

Join our team!

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Stone Warehouse USA is one of the largest suppliers of natural and engineered stone. We are renowned for the high quality and unique selection of semi-precious granite, marble, onyx, quartzite, and Porcelain slabs. We are the exclusive distributor of Quantum Quartz and Lapitec (A Sintered Stone), an engineered stone produced with the finest materials by highly qualified craftsmen. We are an exclusive distributor for exclusive quartzite, Day treat Florim porcelain slabs. slabs have been imported from Italy, Brazil, India, and Asia for the past 18 yrs.

We also offer a wide range of products including tile and backsplash materials to coordinate with a brand new or an existing countertop. We also offer commercial grade Quantum Quartz, Lapitec (Sintered Stone) sealers, cleaners, and Dry Treat to help protect your stone from everyday elements and wear.

We are currently seeking a customer service rep. to join one of the fastest growing companies in the stone industry and become a vital part of our Michigan team.

We are currently seeking energetic, professional, and friendly individual to work in one of the fastest growing companies in the stone industry.

Our mission is to offer superior customer service experience utilizing our extensive knowledge and quality materials, to designers, builders, fabricators and homeowners alike.

The position will include the following responsibilities:

• Establish and build customer relationships with clients.
• Provide prompt, accurate, and friendly customer service.
• Maintain knowledge of products and services
• Assist in material selections by walking with homeowners, builders, designers, and fabricators alike.
• Make follow-up phone calls to insure material selections/sales.
• Strong organizational, time management skills and the ability to multi-task.

Qualifications:

• Excellent written and oral communication.
• Proficient in Microsoft Office.
• Strong organizational, time management skills and the ability to multi-task.
• Ability to work independently and within a team.
• Must be able to work in a fast-paced environment and effectively manage multiple tasks.
• Excellent interpersonal skills.

**At least one reference will be required

Hours of operation: Monday-Friday 8am-5pm and Saturday 9am-2pm (rotation)

Job Type: Full-time

Salary: Base on experience + Commission

• Health insurance
• Paid time off
• Paid Holidays
• Vision insurance
• 401K

Shift:

• Monday - Friday Day shift and every other Saturday