Remote Medical Customer Service Specialist

Community Health Systems; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

A leading company in the healthcare industry is seeking a Remote Medical Customer Service Specialist. This entry-level position involves addressing customer inquiries, resolving issues, and delivering high-quality service. Candidates should possess strong communication skills and attention to detail while working in a performance-driven environment.

Qualifications

• 1-2 years of customer service experience required.
• Familiarity with CRM software and customer service tools preferred.

Responsibilities

• Responds to customer inquiries through phone, email, chat, or other channels.
• Documents all interactions accurately in the CRM system.
• Adheres to quality standards and key performance indicators (KPIs).

Skills

Communication

Problem-solving

Attention to detail

Interpersonal skills

Education

H.S. Diploma or GED

Associate Degree or some college coursework

Tools

CRM software

Microsoft Office Suite

Job description

Remote Medical Customer Service Specialist

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Job Summary

The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

Essential Functions

1. Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
2. Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
3. Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
4. Provides triage support for common issues related to platforms, applications, and back-office processes.
5. Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
6. Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
7. Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
8. Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
9. Performs other duties as assigned.
10. Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Associate Degree or some college coursework in a related field preferred
• 1-2 years of customer service experience required, preferably in a call center or help desk environment
• Familiarity with CRM software and customer service tools preferred

Knowledge, Skills And Abilities

• Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
• Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Detail-oriented with a strong focus on accuracy and quality.
• Demonstrated ability to work independently and as part of a team.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care