Customer Service Specialist

Manpower, Inc.; Santa Clarita (CA); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Hybrid schedule

Work from home Mondays & Fridays

Job summary

Manpower Group (USA) is seeking a dedicated Customer Service Specialist for a 6-week assignment located in Valencia, CA. The role focuses on supporting the Customer Service department, managing orders, coordinating with carriers, and delivering exceptional service.

The position requires intermediate Excel skills, strong communication, and the ability to thrive in a fast-paced environment. This temporary role offers a hybrid schedule with in-office and remote work options.

Qualifications

• Intermediate proficiency in Excel for data management and reporting.
• Strong verbal and written communication skills.
• Experience working with carriers for shipment tracking and logistics coordination.
• Experience handling customer orders and resolving related issues.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Manage and track customer orders efficiently, ensuring timely delivery and resolution of issues.
• Coordinate with carriers to monitor shipment statuses and resolve any logistical challenges.
• Communicate effectively with customers via verbal and written channels to provide updates and support.
• Utilize Excel to maintain accurate records and generate reports for operational review.
• Collaborate with internal teams to improve customer service processes and enhance overall satisfaction.

Skills

Excel

Communication

Carrier coordination

Order management

Job description

Our client, a leading organization in the nutritionindustry, is seeking a dedicated and proactive temporary Customer Service Specialist for 6 weeks only. As a Customer Service Specialist, you will be an essential part of the Customer Service department, supporting operational teams and ensuring exceptional service delivery.

Job Title: Customer Service Specialist (6 week assignment)

Location: Valencia, CA

Pay Range: $28.00 per hour

Hybrid Schedule: 8:00 AM – 4:30 PM, Monday through Friday.
Work from home Mondays & Fridays. In office Tuesdays throughThursdays.

What's the Job?

• Manage and track customer orders efficiently, ensuring timely delivery and resolution of issues
• Coordinate with carriers to monitor shipment statuses and resolve any logistical challenges
• Communicate effectively with customers via verbal and written channels to provide updates and support
• Utilize Excel to maintain accurate records and generate reports for operational review
• Collaborate with internal teams to improve customer service processes and enhance overall satisfaction

What's Needed?

• Intermediate proficiency in Excel for data management and reporting
• Strong verbal and written communication skills
• Experience working with carriers for shipment tracking and logistics coordination
• Experience handling customer orders and resolving related issues
• Ability to work in a fast-paced environment with attention to detail

What's in it for me?

• Competitive hourly pay rate of $28.00 per hour
• Hybrid work schedule with work-from-home options on Mondays and Fridays
• Opportunity to gain valuable experience in customer service and logistics
• Supportive team environment focused on professional growth
• Potential for project extension based on performance and business needs