Customer Communications Coordinator

Addison Group; San Jose (CA); Hybrid; USD 41,328 - 48,216; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) eligibility

Complimentary lunches on in-office days

Job summary

Addison Group is seeking a Customer Communications Coordinator in San Jose, CA to execute and manage high-volume customer communications during a critical transition phase. The role involves responding to inquiries, tracking records, and collaborating with internal teams. Candidates should have experience in high-volume communications, strong attention to detail, and proficiency in Microsoft Excel. This position offers hybrid work after initial training and provides complimentary lunches on in-office days.

Qualifications

• Experience handling high-volume email communications or administrative coordination.
• Strong attention to detail in structured environments.
• Proficiency in Microsoft Excel, with skills in VLOOKUP.

Responsibilities

• Execute high-volume outbound email communications to customers.
• Manage a shared inbox and respond to inquiries.
• Track communication records using Excel.

Skills

High-volume email communications

Attention to detail

Microsoft Excel proficiency

Written communication skills

Organizational skills

Ability to manage multiple priorities

Job description

Job Title: Customer Communications Coordinator

Location (city, state): San Jose, CA

Industry: Technology / Operations Support

Pay: $30–$35/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About our client:

Addison Group is partnering with a fast‑paced organization undergoing a large‑scale customer transition initiative. Our client is seeking a detail‑oriented professional to support high‑volume communications and ensure a smooth experience for their customer base during this critical period.

Job Description:

The Customer Communications Coordinator will play a key role in executing large‑scale outbound communications while managing inbound customer inquiries. This individual will ensure accurate messaging, maintain organized data tracking, and support internal teams throughout a time‑sensitive transition project.

Key Responsibilities:

• Execute high‑volume outbound email communications to customers regarding account and service updates
• Manage a shared inbox, respond to common inquiries, and escalate more complex issues appropriately
• Track and maintain communication records using Excel and internal systems
• Assist with mail merge processes and ensure accuracy of distributed messaging
• Collaborate with internal stakeholders to streamline communication workflows
• Maintain strict accuracy standards in all customer‑facing correspondence

Qualifications:

• Experience handling high‑volume email communications or administrative coordination
• Strong attention to detail with the ability to work in a highly structured environment
• Proficiency in Microsoft Excel, including data tracking, sorting/filtering, and formulas such as VLOOKUPs
• Excellent written communication and organizational skills
• Ability to manage multiple priorities and meet deadlines with minimal oversight
• Temporary assignment (approximately 6–8 weeks)
• Onsite for initial training, then transitions to a hybrid schedule
• Standard business hours
• Opportunity to contribute to a high‑impact, time‑sensitive project
• Exposure to cross‑functional teams and operational processes
• Hybrid work flexibility after initial onboarding
• Complimentary lunches provided on designated in-office days