Customer Service Account Manager

Addison Group; Elk Grove Village (IL); Hybrid; USD 65,000 - 72,000; Full time

Benefits offered by this job

Hybrid schedule

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group in Elk Grove Village, IL is seeking a Customer Service Account Manager to oversee customer accounts and support the order process in a fast-paced manufacturing environment.

You will handle inquiries, maintain records, and partner with sales to ensure customer satisfaction. The role offers a hybrid work model with one remote day per week and comprehensive benefits.

Qualifications

• 3+ years of customer service experience in a manufacturing setting.
• Experience using SAP and/or Salesforce for order management and CRM.
• Strong organizational and communication skills with attention to detail.

Responsibilities

• Process and monitor customer orders using an ERP system.
• Maintain accurate account and customer records.
• Handle questions and requests via phone and email.
• Serve as primary contact for assigned customer accounts.
• Collaborate with sales to support customer needs and activity.
• Coordinate returns, customized orders, and recurring orders.
• Investigate concerns and provide timely resolutions.

Skills

Customer service

Organizational skills

Communication

Multitasking

Team collaboration

Education

High school diploma or equivalent

Tools

SAP

Salesforce

Job description

Job Title: Customer Service Account Manager

Industry: Manufacturing

Location (city, state): Elk Grove Village, IL

Assignment Type: Direct Hire

Pay: $65,000 – $72,000 / year

Work Schedule: Monday–Friday, standard business hours; hybrid schedule with one remote day per week

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a growing global manufacturing organization with an expanding presence in the United States. This is an excellent opportunity to join a collaborative team where you will play an important role in supporting customers, sales, and day-to-day business operations.

Job Description:

We are seeking a detail-oriented Customer Service / Account Manager to oversee customer accounts and provide support throughout the order process. The ideal candidate will be comfortable managing multiple priorities, communicating with customers and internal teams, and working in a fast-paced manufacturing environment.

Key Responsibilities:

• Process and monitor customer orders using an ERP system
• Keep account and customer records accurate and up to date
• Handle customer questions and requests through phone and email
• Serve as a primary point of contact for assigned customer accounts
• Partner with sales teams to support customer needs and account activity
• Coordinate returns, customized orders, and recurring order arrangements
• Investigate customer concerns and provide timely resolutions
• Provide shipping support and coordination as needed during busy periods
• Work closely with production, sales, marketing, and logistics teams
• Develop a strong understanding of products to confidently assist customers with general product and technical questions

Qualifications:

• At least 3 years of customer service experience within a manufacturing environment
• Experience working with SAP and/or Salesforce
• Strong organizational skills and exceptional attention to detail
• Ability to effectively manage multiple tasks and priorities
• Excellent verbal and written communication skills
• Ability to thrive in a high-volume, collaborative workplace
• High school diploma or equivalent required

Additional Details:

• Business casual work environment
• Immediate/quick start opportunity
• Comprehensive onboarding and training provided
• Benefits eligibility within 30 days of hire

Perks:

• Hybrid flexibility with one remote workday per week
• Collaborative and supportive team environment
• Competitive salary
• Comprehensive benefits package
• Opportunity to grow with an expanding organization

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.