Customer Service Representative

Addison Group; Franklin (TN); On-site; USD 36,000 - 40,000; Full time

Job summary

Addison Group is seeking a Customer Service Representative / Order Management Specialist in Franklin, TN for onsite work. You will manage orders, quotes, inventory inquiries, and shipping while communicating primarily by email and coordinating with internal teams.

This role emphasizes transactional accuracy, ERP/NetSuite familiarity, and cross-department collaboration. The position offers an onsite schedule in Franklin, TN, with opportunities to support contract-to-hire or direct-hire

Qualifications

• Bachelor's degree required.
• Experience in customer service, order management, or sales support.
• Experience with quoting and inventory management preferred.
• Experience with ERP systems; NetSuite a plus.
• Familiarity with EDI or electronic order processing.
• Strong written communication in an email-based environment.
• Excellent attention to detail and ability to manage multiple orders.
• Onsite in Franklin, TN; Mon-Thu 7:30 AM–4:30 PM; Fri 7:00 AM–4:00 PM.

Responsibilities

• Support customers and internal teams through the order lifecycle.
• Handle customer communication, order entry, quotes, and inventory inquiries.
• Coordinate shipping and related administrative tasks.
• Maintain accurate records across multiple systems.
• Process orders via email and EDI platforms.
• Assist with freight arrangements and update customers on status.
• Collaborate with internal departments on requests, inventory, and shipping.

Skills

Email communication

Attention to detail

Multi-order management

Written communication

Education

Bachelor's degree

Tools

NetSuite

EDI

ERP systems

QuickBooks

CommerceHub

Job description

Job Title: Customer Service Representative / Order Management Specialist

Location (city, state): Franklin, TN

Compensation: $26-$29 per hour

Benefits: This position is eligible for benefits based on the applicable employment arrangement.

About Our Client

Addison Group is hiring on behalf of our client for a Customer Service Representative / Order Management Specialist to join their team in Franklin, TN. This is a fully onsite opportunity supporting customer accounts, order processing, inventory coordination, quoting, and shipping activities. The role is primarily focused on written communication and order operations, with limited phone interaction.

Job Description

The Customer Service Representative / Order Management Specialist will be responsible for supporting customers and internal teams throughout the order lifecycle. This position will handle customer communication, order entry, quotes, inventory inquiries, shipping coordination, and related administrative responsibilities. The successful candidate will be comfortable working across multiple systems and managing detailed transactional work while maintaining accurate records.

Key Responsibilities

• Process and manage customer orders from initial receipt through fulfillment.
• Communicate with customers primarily through email while handling a limited number of inbound calls.
• Develop and coordinate product, freight, and order‑related quotes.
• Review inventory information and provide customers with updates on availability and order status.
• Enter, revise, and maintain customer orders within internal business systems.
• Process orders received through email and EDI platforms.
• Assist with freight arrangements and communicate relevant shipping information.
• Keep customer, pricing, inventory, and order records accurate and up to date.
• Research order‑related questions and resolve issues by working across multiple systems.
• Partner with internal departments to coordinate customer requests, inventory, orders, and shipping.
• Support the organization's ongoing implementation of NetSuite.
• Provide additional administrative and customer service assistance as needed.

Qualifications

• Bachelor's degree required.
• Previous experience in customer service, order management, sales support, or a related customer operations environment.
• Prior experience with quoting and inventory management is strongly preferred.
• Experience working with an ERP system.
• NetSuite experience is a plus.
• Familiarity with EDI or electronic order processing is preferred.
• Strong written communication skills, particularly in an email‑based customer service environment.
• Excellent attention to detail and the ability to manage multiple orders and priorities.
• Comfortable performing detailed, transactional work in a fast‑paced environment.
• Ability to work fully onsite in Franklin, TN.
• Schedule: Monday‑Thursday, 7:30 AM‑4:30 PM; Friday, 7:00 AM‑4:00 PM.
• Fully onsite position in Franklin, TN.
• Employment options may include Contract‑to‑Hire or Direct Hire.
• The position will work with multiple business systems, including ERP, EDI, CommerceHub, QuickBooks, and NetSuite.
• The team currently consists of a manager and two additional team members.
• Training will focus on the organization's products, customers, systems, and internal procedures.
• Interview process includes an initial interview followed by an onsite interview.
• Competitive hourly compensation of $26‑$29 per hour.
• Opportunity for Contract‑to‑Hire or Direct Hire employment.
• Opportunity to work in a collaborative customer operations environment.
• Hands‑on exposure to order management, inventory, quoting, EDI, ERP systems, and NetSuite implementation.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.