Customer Service Specialist

LHH; Rancho Cordova (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to join their dynamic team in Rancho Cordova. This entry-level position offers a fantastic opportunity for individuals with a passion for customer service and a desire to thrive in a fast-paced call center environment. You will engage with customers, resolve inquiries, and enhance their experience while working collaboratively with your team. If you are eager to develop your skills and make a positive impact, this role is perfect for you. Apply today to embark on a rewarding career journey!

Benefits

Vision Insurance

401(k)

Medical Insurance

Qualifications

• Minimum of one year of experience in a call center or customer service role.
• Proficiency in using customer service software and databases.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues and maintain accurate records.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Organizational Skills

Education

High School Diploma

Customer Service Certifications

Tools

Customer Service Software

Job description

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This range is provided by LHH. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Customer Service Specialist

Do you have at least one year of customer service experience and want to work with a fun team in a call center environment? Do you have excellent communication skills and capable of making 40-50 calls a day? We are looking for a customer service professional for a wonderful new temp-to-hire opportunity in Rancho Cordova, CA. This is a wonderful job for someone looking to grow their customer service skills, work in a team environment, and develop as a professional. If you are interested in learning more about this opportunity please apply today!

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints by identifying the problem, troubleshooting, and providing appropriate solutions.
• Maintain a high level of product knowledge to effectively assist customers.
• Document all customer interactions and maintain accurate records in the customer service database.
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.
• Collaborate with other departments to resolve complex customer issues.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Continuously seek opportunities to improve customer service processes and enhance the customer experience.

Qualifications:

• Minimum of one year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Ability to handle high-stress situations and remain calm under pressure.
• Proficiency in using customer service software and databases.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; additional education or certifications in customer service is a plus.

If you are interested in this wonderful new job please apply online now!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Human Resources Services

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Inferred from the description for this job

Vision insurance

401(k)

Medical insurance

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