[Hiring] Bilingual Customer Service Specialist @StockX

StockX; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a remote Bilingual Customer Service Specialist to support European customers. In this fast-paced role, you will handle customer queries, manage order fulfillment, and contribute to a customer-centric culture. If you are passionate about serving others and thrive in a dynamic environment, this could be the perfect opportunity for you.

Qualifications

• Experience in customer service or call center roles.
• Bilingual in written and verbal French & English.

Responsibilities

• Handle all customer service needs for European customers.
• Manage the order fulfillment process.
• Resolve customer queries and update system accounts.

Skills

Customer Service

Bilingual

Communication

Education

High school diploma or equivalent

Job description

May 14, 2025 - StockX is hiring a remote Bilingual Customer Service Specialist. Location: Netherlands.

Help empower our global customers to connect to culture through their passions.

Why you'll love this role

As a Bilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a fast-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success focuses on three areas: the Customer, the team member, and the Company. Serving our customers is our core mission, and we aim to foster a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, and enjoy working in a start-up environment where ambiguity inspires creativity, StockX may be the place for you.

What you will do

1. Handle all customer service needs and support for our European customers.
2. Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes.
3. Manage the order fulfillment process.
4. Listen and respond to customer needs and concerns.
5. Research answers or solutions as needed.
6. Resolve customer queries and update system accounts accordingly.
7. Record details of customer conversations and actions taken.
8. Work to improve customer service by monitoring support communications.
9. Support other areas across the business as needed.

About you

• Experience in customer service or call center roles.
• Bilingual in written and verbal French & English.
• High school diploma or equivalent.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to handle various contact types including Chat, Email, and Phone calls.
• Situational awareness to identify and escalate urgent matters.

Location: Remote (willing to travel to Eindhoven when required)

Working Hours: Variable shifts, including some evenings and weekends