Customer Service Specialist

AdventHealth; Overland Park (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Customer Service Specialist, where you'll play a vital role in enhancing patient experiences. This position involves engaging with patients and visitors, ensuring smooth operations within the medical group, and providing essential support to the care team. With a focus on whole-person care, you'll be part of a community that values your contributions and fosters both professional and personal growth. If you are passionate about making a difference in healthcare, this is the opportunity for you.

Benefits

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• High School Diploma or Equivalent required.
• Experience in customer service preferred.

Responsibilities

• Responsible for clerical and supportive functions in patient care.
• Answering phone calls and greeting patients and visitors.

Skills

Customer Service

Communication Skills

Clerical Skills

Education

High School Diploma or Equivalent

Associate's Degree or Graduate of a Technical School

Job description

Customer Service Specialist - AdventHealth Medical Group Shawnee Mission

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday-Friday 8-5pm

Location: 7025 College Blvd, Suite 200, Leawood, KS 66211

The community you’ll be caring for:

At AdventHealth Medical Group Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our Medical Groups.

The role you’ll contribute:

The Customer Service Specialist is an accountable member of a patient care team. Responsible for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; posting payments; scheduling appointments and/or follow-up appointments; making new patient folders.

The value you’ll bring to the team:

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Demonstrates good judgment in routing/answering phone calls; ensures that all incoming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and accurately.
• Maintains a pleasant, caring attitude when communicating with guests and patients through face-to-face or phone contact.
• Works collaboratively with Leadership to provide accurate and timely projects.
• Demonstrates and conveys a favorable image of the Medical Center.
• Models ethical behavior in decision making.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High School Diploma or Equivalent

Preferred qualifications:

• Associate's Degree or Graduate of a Technical School
• 1+ Years of Position-Related experience