Customer Service Specialist

Texas Health Huguley FWS; Overland Park (KS); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Specialist to join their team. This role is vital for ensuring a smooth patient experience by managing clerical tasks and providing exceptional service. You will be the first point of contact for patients, responsible for greeting them warmly and assisting with their needs. If you have a passion for helping others and possess strong communication skills, this is the perfect opportunity for you to thrive in a supportive environment that values your contributions.

Benefits

Benefits from Day One

Paid Days Off from Day One

Mental Health Resources and Support

Qualifications

• High School Diploma or equivalent required.
• 1+ years of position-related experience preferred.

Responsibilities

• Answer incoming phone calls and greet visitors courteously.
• Check patients in, collect payments, and schedule appointments.

Skills

Customer Service

Communication Skills

Clerical Skills

Education

High School Diploma

Associate's Degree

Job description

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes.

You have been signed out. This service is set to sign out after {0} minutes of inactivity.

Job Description - Customer Service Specialist (25018083)

Job Description

Customer Service Specialist (

Job Number:

25018083 )

Description

Customer Service Specialist - AdventHealth Medical Group Shawnee Mission

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full-time

Shift : Monday-Friday 8-5pm

Location : 7025 College Blvd, Suite 200, Leawood, KS 66211

The community you’ll be caring for:

At AdventHealth Medical Group Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our Medical Groups.

The role you’ll contribute:

The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsiblities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders

The value you’ll bring to the team:

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Demonstrates good judgment in routing/answering phone call ; assures that all in-coming calls are answered and screened, then directed to the appropriate area and that messages are relayed timely and to the appropriate area .
• Maintains a pleasant, caring attitude when communicating with guests and patients through face to face, or phone contact.
• Works collaboratively with Leadership to provide accurate and timely projects.
• Demonstrates and conveys a favorable image of the Medical Center.

Qualifications

The expertise and experiences you’ll need to succeed:

• High School Diploma or Equivalent

Preferred qualifications :

• Associate's Degree or Graduate of a Technical School
• 1+ Years of Position-Related experience

Job

Organization

Organization

: AdventHealth Shawnee Mission

Primary Location

Primary Location

: US-KS-Overland Park

Work Locations

Work Locations

: SM ADVENTHEALTH COLLEGE BLVD 7025 COLLEGE BLVD Overland Park 66211

Operating Unit : AdventHealth Shawnee Mission