Customer Service Specialist

MultiSource Mfg; Oaks (PA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Health insurance

Paid time off

Vision insurance

Job summary

MultiSource Mfg in Oaks, PA is seeking a Customer Service Specialist to serve as the bridge between customers and the production team. You will handle orders, maintain clear communication, and provide timely status updates to ensure on-time delivery.

The role requires 3+ years in manufacturing customer service, proficiency with Excel and MRP, and a proactive, detail-oriented mindset. You will coordinate with planning and finance to set up new customers in the ERP and support a high standard of

Qualifications

• 3+ years of manufacturing customer service experience preferred.
• Excel and MRP experience a must.
• Experience in a customer-facing role required; experience in a manufacturing environment preferred.

Responsibilities

• Communicate with customers and act as primary contact post-qualification.
• Process purchase orders and authorize shipments.
• Issue order acknowledgments, verify pricing and lead times.
• Provide consistent status updates to customers.
• Entry of orders and coordination with internal resources.

Skills

Interpersonal skills

Identify customer needs

Attention to detail

Self-starter

Problem solver

Organization

Time management

Multitasking

Customer service orientation

Tools

Excel

MRP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Specialist

Full-time Regular Oaks, PA, US

3 days ago Requisition ID: 1209

Salary Range: $25.00 To $30.00 Hourly

POSITION PURPOSE:

As the bridge between John Wood and our customers, the Customer Service Specialist advocates for the customers interests, including regular communication and information sharing, receiving customer orders, updating the status of existing customer projects and more.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Customer Communication
• Act as the primary client contact post-qualification, addressing inquiries and maintaining a high standard of service.
• Process purchase orders (POs) and authorization to ship notices from customers.
• Issue order acknowledgments, pricing & lead time verifications.
• Provide consistent status updates.
• Cross-Functional Skills
• Handle all order entry for purchase orders, ensuring accuracy and timely processing.
• Utilize internal resources to coordinate information on all orders.
• Check inventory at time of order & communicate job needs to Production Team.
• Work with planning to meet delivery goals and adjusting schedules based on pull-in and push-out requests.
• Set up new customers in our ERP with the help of finance and tech teams.
• Relationship Management
• Initiate regular check-ins with targeted growth accounts per the sales plan.
• Share products and services provided by the company to current and prospective customers in a way that conveys an image of quality, integrity and superior understanding and delivery of customer needs.
• All other duties as assigned.
• QUALIFICATIONS

EDUCATION/CERTIFICATION: 3+ years of manufacturing customer service experience preferred.

REQUIRED KNOWLEDGE: Excel and MRP experience a must.

EXPERIENCE REQUIRED: Experience in a customer-facing role required; experience in a manufacturing environment preferred.

SKILLS ABILITIES: Excellent interpersonal skills. Ability to identify and meet customers’ needs. Strong attention to detail. Self-starter and a problem solver. Excellent organization and time management skills. Proven ability to multitask. Strong customer service orientation.

OTHER REQUIREMENTS:

PHYSICAL STRENGTH: Ability to lift up to 20 lbs. Mobility within an office environment.

LANGUAGE ABILITY: Professional written and oral communication.

Job Type: Full-time

• 401(k)
• 401(k) matching
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• What are your compensation requests for this type of role?

Experience:

• Customer relationship management: 3 years (Preferred)

Ability to Relocate:

• Oaks, PA 19456: Relocate before starting work (Required)