Guest Experience Specialist

MILKCRAFT; New Haven (CT); On-site; USD 21,000 - 25,000; Full time

Job summary

Milkcraft - New Haven is seeking a Customer Service Specialist to greet guests, help with orders, describe flavors, and create a welcoming vibe in a fast-paced ice cream shop located in the heart of New Haven.

You’ll collaborate with a cheerful team, answer questions about the menu, keep the counter tidy, handle payments, and ensure every guest leaves with a smile. No prior experience required—just energy, reliability, and a genuine passion for service.

Qualifications

• No prior experience required; willingness to learn and provide outstanding service.
• Energetic, friendly, and reliable with a passion for customer interaction.
• Ability to work in a fast-paced team environment.

Responsibilities

• Greet customers and take accurate orders.
• Explain menu items and flavors.
• Keep the counter clean and organized; process payments.
• Collaborate with team to deliver top-notch service during peak hours.

Skills

Customer service

Team collaboration

Communication

Job description

Milkcraft - New Haven is seeking a Customer Service Specialist to greet guests, help with orders, describe flavors, and create a welcoming vibe in a fast-paced ice cream shop located in the heart of New Haven.

You’ll collaborate with a cheerful team, answer questions about the menu, keep the counter tidy, handle payments, and ensure every guest leaves with a smile. No prior experience required—just energy, reliability, and a genuine passion for service.