Team Member

MilkShake Factory Coconut Point; Fort Myers (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Chill work attire

Growing concept

Chocolate-tasting expert development

Friendly local team and community

Room to grow internally

Job summary

MilkShake Factory Coconut Point is hiring Team Members to keep our shakes and treats coming and provide an unforgettable guest experience. You will learn about our company culture and products, and work with a friendly team to serve customers with a smile in a fast-paced retail setting.

Ideal candidates bring strong communication and customer service skills, a positive attitude, and flexibility to work early mornings, evenings, weekends, and holidays.

Qualifications

• Strong communication and customer service skills.
• Experience working in a fast-paced team environment.
• Attention to detail and safety requirements.
• Manual dexterity and good hand-eye coordination.
• Previous customer service and cash handling experience is a plus.

Responsibilities

• Provide exceptional customer service and build rapport with guests.
• Assist with making milkshakes and chocolate treats as needed.
• Maintain clean and organized store, stockrooms, and displays.
• Handle customer concerns with a calm, positive attitude.
• Support promotions and upsell where appropriate.

Skills

Communication skills

Interpersonal skills

Customer service

Cash handling

Job description

ABOUT US

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

POSITION OVERVIEW

Our Team Members keep things spinning and shaking during scheduled shifts. You will be trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

ESSENTIAL FUNCTIONS

Bring your A-game to MilkShake Factory and join a team that thrives on excellence, integrity, and serious know-how. Be the ultimate brand advocate, rocking stellar customer service with an authentic vibe. Elevate sales by getting creative with sampling, product recommendations, and subtle upselling moves. Show off your skills by whipping up top-notch milkshakes, sundaes, and dipped chocolates, all while maintaining the coolest store vibes.

Dive into the retail game, fulfilling chocolate cravings with flair. Tackle customer concerns like a pro, keeping a chill demeanor. Keep the ship sailing smoothly by maintaining the stockroom, coolers, and freezers. Dive into promotional prep, making the store pop with seasonal magic. Keep it safe and tasty, reporting any food quality vibes to the boss. Ready for more? Embrace the unpredictable and dive into any other cool duties that come your way!

REQUIREMENTS

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash handling experience is a plus
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds