Team Member

MilkShake Factory Hilton Head; Hilton Head Island (SC); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Flexible schedule

Free food & snacks

Training & development

Job summary

A local dessert and milkshake shop is seeking Team Members to provide an exceptional customer experience in Hilton Head Island. Responsibilities include preparing milkshakes, maintaining store cleanliness, and handling customer inquiries. Ideal candidates will have strong communication skills and a knack for customer service. This role offers flexible hours and the opportunity to work in a vibrant, team-oriented environment.

Qualifications

• Experience in a fast-paced team environment required.
• Previous customer service experience is a plus.
• Must be able to perform physical tasks like lifting up to 25 pounds.

Responsibilities

• Provide an unforgettable customer experience.
• Maintain store cleanliness and stock levels.
• Handle customer concerns professionally.

Skills

Strong communication skills

Customer service skills

Attention to detail

Manual dexterity

Interpersonal skills

Job description

Benefits

• Tips plus hourly
• Flexible schedule
• Free food & snacks
• Training & development

About Us

At MilkShake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

• Enjoy a 'chill' work attire
• Be part of a rapidly growing concept
• Develop into a chocolate-tasting expert – other chocolates will never taste the same
• Become a valued member of a cool team and local neighborhood community
• Embark on a journey with us where there is room to grow and develop internally

Come shake things up with MilkShake Factory!

Exciting news - we're expanding our operations coast to coast!

Position Overview

Our Team Members keep things spinning and shaking during scheduled shifts. You will be trained to have a strong understanding of the company, culture, and team with a focus on providing an unforgettable experience for every customer.

Essential Functions

Bring your A-game to MilkShake Factory and join a team that thrives on excellence, integrity, and serious know-how. Be the ultimate brand advocate, rocking stellar customer service with an authentic vibe. Elevate sales by getting creative with sampling, product recommendations, and subtle upselling moves. Show off your skills by whipping up top-notch milkshakes, sundaes, and dipped chocolates, all while maintaining the coolest store vibes.

Dive into the retail game, fulfilling chocolate cravings with flair. Tackle customer concerns like a pro, keeping a chill demeanor. Keep the ship sailing smoothly by maintaining the stockroom, coolers, and freezers. Dive into promotional prep, making the store pop with seasonal magic. Keep it safe and tasty, reporting any food quality vibes to the boss. Ready for more? Embrace the unpredictable and dive into any other cool duties that come your way!

Requirements

• Strong communication skills, interpersonal skills, and exceptional customer service skills
• Proven ability to work in a fast-paced team environment
• Attention to detail and safety requirements
• Manual dexterity and good hand-eye coordination
• Previous customer service and cash handling experience is a plus
• Available to work flexible hours that may include early mornings, evenings, nights, weekends, and holidays
• Must perform physical activities to accomplish assigned duties, such as walking and standing for up to and including 4 hours at a time, bending, stooping, reaching, and lifting to 25 pounds