Customer Service Specialist

Americhem International, Inc.; Middletown Township (PA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Company-paid life insurance

401(k) with company match

Paid time off

Job summary

Americhem International, Inc. in Middletown Township, PA, is seeking an experienced and enthusiastic Customer Service/Sales Support Specialist to join its team.

This role focuses on delivering stellar service in response to customer inquiries about products, orders, and services, and resolving complaints to build trust as our customers’ partner in clean. The position requires a High School diploma or GED and 1–3 years of related experience, with strong communication, organizational, and

Qualifications

• High School diploma or GED required.
• 1–3 years related experience and/or training preferred.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with proven ability to meet deadlines.

Responsibilities

• Assist customers in answering questions and providing product or order information.
• Process customer orders by phone, in person, or online.
• Coordinate with sales representatives to resolve issues and follow through with the customer.
• Support the sales department by generating quotes.

Skills

Communication

Organizational skills

Time management

Microsoft Office

Education

High School diploma or GED

Tools

Microsoft Office Suite

Job description

Americhem International, PA’s leading janitorial and office supplies distributor, is seeking an experienced and enthusiastic Customer Service/Sales Support Specialist to join its team. This individual is tasked with providing stellar service in response to customer inquiries about products, orders, and services, and handling and resolving complaints. This individual will leverage their knowledge and skills to help Americhem become our customers’ “trusted partner in clean!”

What you’ll do:

• Assist customers in answering questions and providing product or order information as needed.
• Process customer orders over the phone, in person, or online.
• Coordinate with sales representatives to resolve issues and follow throughs with the customer
• Support the sales department by generating quotes

To be considered, applicants must possess High School diploma or general education degree (GED) and one to three years related experience and/or training. In addition, interested applicants should also possess:

• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines.

We offer a rich benefits package that includes medical, dental and vision insurance, company-paid (i.e. free!) life insurance, a 401(k) benefit with company match, and other voluntary benefits. On top of that, we provide a generous Paid Time Off program, as well as paid holidays. We pride ourselves on being a family-oriented, FUN place to work.