Customer Service Specialist

Public Consulting Group; Massachusetts; Remote; USD 48,000 - 67,000; Part time

Job summary

Public Consulting Group is seeking a part-time, remote Customer Service Specialist to support clients by providing exceptional service and resolving inquiries. The role involves responding to customer inquiries, maintaining accurate records, and collaborating with internal teams to resolve complex issues. Ideal candidates will have strong communication skills and experience in customer service, particularly in remote environments.

Benefits

Competitive hourly compensation

Remote work flexibility

Collaborative and mission-driven culture

Qualifications

• 1+ year of customer service experience, preferably remote.
• Strong verbal and written communication skills.
• Ability to manage time effectively in a fast-paced setting.

Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat.
• Document customer interactions and update client records.
• Provide information and problem resolution related to services.

Skills

Communication

Multitasking

Customer Service

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree

Tools

Microsoft Office Suite

Salesforce

Zendesk

Job description

Job Title: Part-Time Remote Customer Service Specialist

Location: Remote (U.S. Based)

Company: Public Consulting Group (PCG)

Job Type: Part-Time

Industry: Consulting / Public Sector Services

About Public Consulting Group (PCG)

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, technology, and human services agencies to improve lives. With decades of experience and a deep commitment to mission-driven service, PCG combines industry expertise with innovative technology to help public sector clients achieve their goals.

Position Overview

PCG is seeking a detail-oriented and customer-focused Customer Service Specialist to join our team on a part-time, remote basis. This role is critical in supporting our clients by providing exceptional service, resolving inquiries, and ensuring a smooth customer experience across multiple communication channels.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, and chat in a professional and timely manner
• Accurately document customer interactions and update client records in the system
• Provide information, support, and problem resolution related to PCG’s services and programs
• Collaborate with internal teams to escalate and resolve complex client issues
• Maintain a high level of product knowledge to deliver accurate and helpful information
• Adhere to confidentiality standards and ensure compliance with PCG policies and applicable regulations

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 1+ year of customer service experience, preferably in a remote environment
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite and customer service software (e.g., Salesforce, Zendesk)
• Ability to multitask and manage time effectively in a fast-paced setting
• Comfortable working independently and meeting productivity benchmarks
• Experience working with public sector clients or programs is a plus

Work Hours

• 15–25 hours per week
• Flexible scheduling available during standard business hours (Monday–Friday)

Why Join PCG?

• Opportunity to make a meaningful impact in public service
• Collaborative and mission-driven culture
• Competitive hourly compensation
• Remote work flexibility and supportive work environment

PCG is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing, Administrative, and General Business

• Industries

  IT Services and IT Consulting and Government Administration

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