Client Service Specialist

Virtus Investment Partners; Greenfield (MA); Remote; USD 53,000 - 74,000; Full time

Job summary

A leading investment firm seeks to fill a position within their Fund Services team. This role encompasses client communication, compliance, and collaboration with service providers. Ideal candidates will have strong interpersonal skills and a FINRA Series 6 certification, which is required within six months of hire. The firm promotes an inclusive workplace and offers competitive salaries ranging between $53,000 to $74,000, with an emphasis on professional growth.

Qualifications

• Seeking candidates with effective interpersonal skills and the ability to multitask.
• FINRA Series 6 must be obtained within 6 months.
• Proficiency in general office software like Word and Excel.

Responsibilities

• Provide client services through inquiries via phone or writing.
• Collaborate with outsourced service providers ensuring compliance.
• Research and draft policies for compliance and operational processes.

Skills

Effective interpersonal communication

Multitasking

Fluency in office software

Education

FINRA Series 6

Job description

Virtus is dedicated to the success of employees and helping everyone on our team achieve their goals.

We are a dynamic, fast-growing organization with the resources of a large firm and the innovative environment of an entrepreneurial company that promotes collaboration and employee engagement. Every member of our team is empowered to make a tangible impact in delivering value for our shareholders and offering clients high-quality investment strategies to meet their financial needs.

Here, employees can thrive personally and professionally. Professional development opportunities help employees enhance their skills and grow in their careers. Meaningful financial rewards and a comprehensive package of benefits support employees at every stage of life and encourage work-life balance, and physical, emotional, and mental well-being.

We believe in the value of an inclusive and respectful work environment and are committed to making a positive impact in the communities where we live and work. Virtus and our investment managers offer opportunities across the country.

Job Description

The Fund Services team is responsible for a variety of functions including client center and written communications; implementation of policies and procedures; oversight of Fund service providers and financial intermediaries; market timing analysis; reconciliation and reporting for financial intermediary sub transfer agency payments; preparation of fund announcements; and other regulatory tasks, as required. This role must be knowledgeable and trained to service multiple product lines including open-end and closed-end funds, college access savings, variable insurance funds, offshore mutual funds, and corporate stock clients.

Primary Job Responsibilities

• Provide accurate, time-sensitive, and cost-effective services to our funds, college access, and offshore clients as well as company stockholders, and intermediaries through telephone or written inquiries that enhance client service and contribute to the overall success of our business.
• Work closely with outsourced service providers (BNY Mellon, Computershare, others) to ensure adherence to high quality and quantity standards. Research and provide information on operational processes as required and ensure service providers’ policies and procedures are being followed.
• Draft policies and testing procedures to adhere to industry and compliance standards. Work closely with MFS management to ensure compliance and operational processes are developed and functional and that they satisfy new or changing corporate policies, SEC, FINRA, or other applicable industry or regulatory regulations.
• Provide ongoing research of the mutual fund industry to keep current with industry standards, laws, and regulations.

Ideal Qualifications

• FINRA Series 6 required (within 6 months of hire).
• Effective interpersonal communication skills (oral/written) with demonstrated ability to collaborate and positively influence diverse audiences internally and externally at all levels of the organization.
• Able to independently multitask and rapidly change focus as business needs dictate.
• Fluent in general office software including but not limited to Word, Excel, and report writing tools and the strong potential to independently develop new software skills.

The base salary range is $53,000 to $74,000.

The starting salary offer will vary based on the applicant’s education, experience, skills, abilities, geographic location, internal equity, and alignment with market data. This position is also eligible to participate in the annual incentive plan.

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