Customer Service Representative

Beth Israel Lahey Health; Massachusetts; Remote; USD 60,000 - 80,000; Part time

Job summary

Beth Israel Lahey Health is seeking a compassionate and organized Part-Time Customer Service Representative to provide excellent service to patients in a remote setting. The role involves scheduling, addressing billing inquiries, and ensuring adherence to patient privacy standards. This position offers an opportunity to impact patient experience significantly.

Benefits

Competitive hourly compensation

Supportive team environment

Access to training and growth opportunities

Qualifications

• 1-2 years of experience in customer service, preferably in healthcare.
• Excellent verbal and written communication skills.
• Ability to manage time effectively in a remote work setting.

Responsibilities

• Handle inbound calls and emails from patients and families with professionalism.
• Assist with appointment scheduling and billing inquiries.
• Document interactions in patient management systems accurately.

Skills

Communication

Multitasking

Interpersonal skills

Tools

Microsoft Office Suite

Patient management software

Job description

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Job Title: Part-Time Customer Service Representative (Remote)

Location: Remote – U.S. Based

Organization: Beth Israel Lahey Health

Job Type: Part-Time (20–25 hours/week)

About Beth Israel Lahey Health:

Beth Israel Lahey Health (BILH) is a leading, integrated health care system serving communities throughout Massachusetts. Our mission is to provide extraordinary care with compassion, to improve the health of the people and communities we serve. We are committed to delivering access to high-quality care across our network of academic medical centers, community hospitals, and healthcare providers.

Position Overview:

We are looking for a patient-focused and detail-oriented Part-Time Remote Customer Service Representative to join our team. In this role, you will be the first point of contact for patients and families, providing outstanding service and accurate information related to scheduling, billing, general inquiries, and more. This position is ideal for someone who is compassionate, organized, and thrives in a remote, fast-paced healthcare environment.

Key Responsibilities:

• Handle inbound calls, emails, and messages from patients, families, and healthcare providers with professionalism and empathy.
• Assist with appointment scheduling, insurance verification, billing inquiries, and service navigation.
• Accurately document interactions in patient management systems and follow up on unresolved issues.
• Provide information about Beth Israel Lahey Health services, policies, and procedures.
• Collaborate with internal departments to resolve patient concerns or route inquiries appropriately.
• Ensure all communications comply with HIPAA and patient privacy standards.

Required Qualifications:

• 1–2 years of experience in customer service, preferably in a healthcare or call center setting.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and comfort using patient management software or CRM systems.
• Ability to multitask, prioritize, and manage time effectively in a remote work setting.
• Strong interpersonal skills with a commitment to providing excellent service.

Preferred Qualifications:

• Experience with electronic health records (EHR) systems such as Epic.
• Bilingual or multilingual abilities are a plus.
• Understanding of medical terminology and health insurance processes.

What We Offer:

• Competitive hourly compensation
• Supportive team environment
• Opportunity to make a direct impact on patient experience and satisfaction
• Access to training and growth opportunities within the BILH network

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Accounting/Auditing, Administrative, and Analyst

• Industries

  Government Administration and Accounting

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