Customer Service Specialist

German American; Madison (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

17 days PTO

11 paid holidays

Education assistance

Paid parental bonding leave

Wellness benefits

401(k) match

Stock purchase plan

Loan discounts

National & local discounts

Free checking account

Job summary

German American Bank in Madison, IN is seeking a Customer Service Specialist to greet clients in-branch and assist with their banking needs, providing clear explanations and friendly service. You will verify account information, perform loan and deposit transactions, and educate customers on available products and services, while building long-lasting relationships through genuine conversations.

We offer comprehensive benefits, PTO, holidays, and opportunities for growth within banking,

Qualifications

• Customer-facing banking experience is preferred.
• Ability to handle confidential information.
• Strong communication and listening skills.

Responsibilities

• Greet clients in-branch and assist with banking needs including account verification and loan/deposit transactions.
• Educate clients on German American products and services and guide them through next steps with friendly conversations.

Skills

Bilingual/Multilingual

Customer Service experience

Cash-handling experience

Job description

Job Title: Customer Service Specialist

Overview:

As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You'll Do:

• Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

This position will be located at:

430 Clifty Dr
Madison, Indiana, 47250
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.