Customer Service Specialist

German American Bank; Madison (IN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD Insurance

LTD Insurance

Life Insurance

Paid Time Off

Education Assistance

Parental Leave

Wellness Benefits

Life Event Coverage

Service Awards

401(k) Match

Stock Purchase Plan

Loan Discounts

Discounts

Job summary

German American Bank is seeking a Customer Service Specialist to warmly greet clients in-branch and support their banking needs. You will manage cash drawer, help with deposits and loans, and educate clients on German American products and services.

This role offers a pathway into banking, insurance, and wealth management within a community-focused institution. We value confidentiality, active listening, and a customer-first approach.

Qualifications

• Strong customer-service mindset with ability to listen and respond to client needs.
• Maintain confidentiality and handle sensitive information with discretion.
• Willingness to learn about banking products and services.

Responsibilities

• Greet clients in-branch and assist with banking needs.
• Verify account information and perform loan and deposit transactions.
• Guide customers through processes and educate them on available German American products.

Skills

Customer service

Cash handling

Bilingual

Job description

Overview:

As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You’ll Do:

• Day in the Life -Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes -To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships.We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

German American Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (pregnancy, sexual orientation, or gender identity), age (40 or older), national origin, genetic information, veteran status, disability, or any other basis protected by law.

German American is committed to the full inclusion of all qualified individuals. As part of this commitment, if you require reasonable accommodation in completing the application process, interviewing, or completing any pre‑employment testing, please direct your inquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

German American employees are required to adhere to laws and regulations applicable to banks and to German American policies and procedures. Applicants should expect to complete necessary pre‑employment screening pursuant to these laws, regulations, and policies.