Customer Service Specialist

German American; Jasper (IN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

STD, LTD, Life insurance

17 days paid time off

11 paid holidays

Education assistance

Parental bonding leave

Wellness benefits

401(k) match

Stock purchase plan

Loan discounts

Discounts on goods/services

Free checking

Job summary

German American Bancorp is seeking a Customer Service Specialist in Jasper, Indiana. You will greet clients in-branch, help with their banking needs, and provide friendly, clear guidance on products and services.

This role offers a path into banking, insurance, and wealth management with a focus on excellent customer care. You will handle cash drawer duties, verify information, and support teammates while building lasting client relationships.

Qualifications

• Maintain confidentiality and listen closely to understand customer needs.
• Identify opportunities to better serve customers and strengthen relationships.

Responsibilities

• Greet clients face-to-face in the branch and assist with banking needs.
• Verify account information and perform loan and deposit transactions; guide customers to the right services.

Job description

Job Title: Customer Service Specialist

Overview:

As a Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

What You’ll Do:

• Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long‑lasting relationships. We will teach you everything else.

Bonus Points:

• Bilingual/Multilingual
• Customer Service experience
• Cash-handling experience

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Life event coverage
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

This position will be located at:

711 Main St
Jasper, Indiana, 47546
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.