Customer Service Specialist

German American; Columbus (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Education assistance

Parental leave

Wellness benefits

Service awards

401(k) match

Stock purchase plan

Loan discounts

Discounts on everyday items

Free checking account

Job summary

German American Bancorp is hiring a Customer Service Specialist to greet clients in-branch and assist with their banking needs. You will help with account information, loan and deposit transactions, and guide customers to the right services with friendly conversations.

The role offers exposure to banking, insurance, and wealth management, and provides benefits including PTO, education assistance, parental leave, wellness programs, and 401(k) matching.

Qualifications

• Customer service experience is preferred.
• Ability to learn banking products and services.

Responsibilities

• Greet clients in-branch and assist with banking needs.
• Verify account information and perform loan and deposit transactions.
• Educate customers on German American products and services.

Skills

Customer Service experience

Job description

Customer Service Specialist, you will be the first friendly person that greets clients and assists them with their banking needs. This role offers a great insight into the world of banking, insurance, and wealth management to build a foundation for a career in financial services.

W hat You’ll Do:

• Day in the Life - Every day you will work face-to-face with clients in the branch location, manage a cash drawer, assist clients and team members, uncover needs, and educate clients on German American products and services. You will help clients by verifying account information and performing loan and deposit transactions, as well as guide them when they are not sure where to go next by engaging in friendly, meaningful conversations.
• What it Takes - To thrive in this role you must maintain confidentiality, listen closely to understand, and identify opportunities to better serve the customer, which will both build and strengthen long-lasting relationships. We will teach you everything else.

Bonus Points:

• Customer Service experience

What we can offer you

• 17 days paid time off, 11 paid holidays and bereavement leave
• Education assistance program
• Paid parental bonding leave
• Wellness benefits
• Service awards
• Financial benefits including 401(k) match, stock purchase plan, loan discounts and more
• National and local discounts on everything from computers and vacations to phones and retail shopping
• Free checking account, checks and discounted bank services

This position will be located at:

2310 West Jonathan Moore Pike
Columbus, Indiana, 47201
United States

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.

German American Bank is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law .

GermanAmerican is committed to the full inclusion of all qualified individuals.As part of this commitment, if you require reasonable accommodation incompleting the application process, interviewing, or completing anypre-employment testing, please direct yourinquiries to our Talent Acquisition team at 812-482-0717 or [e-mail].

All employees at German American are responsible for adhering to compliance laws, regulations, and established Bank policies and procedures, including Bank Secrecy Act and Anti-Money Laundering.