Customer Service Specialist

The Hollister Group; Lowell (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking an energetic Customer Service Specialist to join a dynamic team in the Greater Boston area. This role involves responding to customer inquiries, conducting product installations, and providing essential training to clients. The ideal candidate will be friendly, organized, and capable of thriving in a fast-paced environment. With a commitment to diversity and inclusion, this opportunity offers a chance to make a significant impact while growing in a supportive atmosphere. If you're passionate about customer service and eager to contribute to a vibrant team, this position is perfect for you.

Qualifications

• 1+ years of experience in customer service or sales.
• Strong written and verbal communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone and email while representing the brand.
• Conduct product installations and provide training to clients.

Skills

Customer Service

Communication Skills

Multi-tasking

Organizational Skills

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

This range is provided by The Hollister Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60,000.00/yr - $70,000.00/yr

Director of Recruiting | Partner to Administrative, HR, Accounting & Finance Professionals

Customer Service Representative

We are seeking an energetic Customer Service Specialist to join the team of one of our clients in the service industry, in the Greater Boston area. The best candidate for this role is friendly and welcoming, very organized, and a professional multi-tasker.

If you are interested and would like to be considered for this opportunity, please submit a copy of your resume today!

Responsibilities

• Respond to customer inquiries and requests via phone and email while representing the brand.
• Conduct product/service installations and provide training to clients.
• Follow client authentication procedures for all products and services.
• Act as a liaison between internal and external clients.
• Update policies and procedures related to existing products and services.
• Assist with special projects as needed.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 1+ years of experience in customer service or sales.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office.
• Ability to thrive in a fast-paced environment and learn quickly.

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Consumer Services