Customer Service Specialist

Buzzency LLC; Lewisville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Buzzency LLC is seeking a Customer Service Specialist to handle questions, comments, and complaints about our products or services. Under moderate supervision, you will be the first line of support to resolve routine customer issues and provide a positive customer experience.

You will follow pre-determined scripts to respond to inquiries and refer customers to published materials or more senior staff as needed, while documenting feedback and complaints to help improve service levels.

Responsibilities

• Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
• Provides outstanding customer service to ensure service levels are achieved and exceeded.
• Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
• Refers customers to published materials, secondary sources, or more senior staff.
• Documents customer feedback and complaints.

Job description

The Customer Service Specialist is responsible for handling questions, comments, and complaints regarding the company’s products or services. Under moderate supervision, this job is the first line of support to resolve routine customer issues. The Customer Service Specialist is responsible for providing a positive customer experience and enhancing relationships between customers and the company.

Key Responsibilities and Duties

• Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.
• Provides outstanding customer service to ensure service levels are achieved and exceeded.
• Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).
• Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.
• Refers customers to published materials, secondary sources, or more senior staff.
• Documents customer feedback and complaints.