Customer Service Rep I

WebTPA; United States; Remote; USD 43,808,000 - 59,314,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) with employer match

Paid time off

Holidays

Training program

Job summary

WebTPA, a GuideWell Company, is seeking a Customer Service Representative to handle inbound calls from providers and members and deliver accurate benefit information.

You will complete our training program, document call notes, resolve questions on benefits and eligibility, and strive to meet service metrics, all within a full benefits package and quarterly bonus potential.

Training hours: Monday to Friday 8:00am to 4:30pm CST; shift coverage from 7:00am to 7:00pm CST as required.

Qualifications

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

Responsibilities

• Complete the training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Adhere to customer service metrics (AUX time, hold time, staff time, talk time, quality).
• Handle callbacks and escalations as necessary.

Skills

Customer service

Communication

Phone etiquette

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Get To Know Us!

WebTPA, a GuideWell Company, is a healthcare third-party benefit administrator with over 30+ years of experience building unique benefit solutions and managing customized health plans.

What is your impact?

As a Customer Service Representative, you will be responsible for handling inbound customer calls from both providers and members. You will work diligently to ensure the highest level of service is provided in a courteous manner, no matter what the question or concern.

Key position details:

• $18.00 per hour + Quarterly Bonus!
• Full time position
• Comprehensive Benefits
• Training Hours: Monday to Friday 8:00am to 4:30pm CST
• Work availability required: Monday to Friday with 8hr shift between the hours of 7:00am to 7:00pm CST

What Will You Be Doing:

• Successfully complete our training program.
• Answer inbound calls from providers and members.
• Provide resolution for questions about benefits, claims and eligibility.
• Document notes of each call to ensure all information is saved.
• Ensure adherence of Customer Service metrics:
  • Average monthly After Call Work (AUX) time
  • Average monthly hold time
  • Average monthly staff time
  • Average monthly talk time
  • Average monthly quality
• Handle call backs and escalations as necessary.

Qualifications:

• 0-1 years related work experience.
• Inbound call center experience in the health insurance industry.
• High school diploma or GED.
• Professional phone voice and etiquette.
• Demonstrated proficiency in Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills are required.

What We Can Offer YOU!

• Medical, dental, vision, life and global travel health insurance
• Life insurance, Short- and long-term disability programs
• Leave programs to support personal circumstances.
• 401(k) includes employer contribution match
• Paid time off, volunteer time off, and 11 holidays
• Additional voluntary benefits options available
• Comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for interns and part-time employees may differ.