Customer Success Specialist

FDS Distributors; Provo (UT); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Paid time off

Vision insurance

Job summary

FDS Distributors is seeking a customer-focused professional to join our Provo, UT team. You will handle consumer and business inquiries, build quotes, process orders, and maintain strong customer relationships by phone and email in a fast-paced environment.

This full-time position operates 8 AM–5 PM, Monday through Friday, on-site in Provo. DOE pay starts at $20 per hour, with standard benefits on offer to eligible employees.

Qualifications

• Experience in customer service or account management.
• Excellent communication skills are essential for daily customer interactions.
• Familiar with CRM and office software.
• Some college or relevant customer service work experience.

Responsibilities

• Respond to customer inquiries to promote product knowledge, build quotes, process orders, and communicate daily with customers by phone and email.
• Review project plans, and specifications and pricing for fence projects.
• Perform proactive follow-up to client requests for information and quotes.
• Build and maintain ongoing relationships with accounts and follow up on their requests.
• Investigate product claims and resolve customer complaints per company policies.
• Assist with business development activities via email, text, social media, and phone calls.
• Accurately entering and tracking customer interactions through the CRM system.
• Support field reps if assigned to do so.

Skills

Customer service

Account management

Inside sales

Communication

Education

High School Diploma

Tools

CRM systems

Microsoft Office

Job description

Description

Trex Fencing FDS is the development and distribution partner for Trex, the world's leading outdoor living materials manufacturer, for its fencing line. We are an entrepreneurial company, growing rapidly, and looking for talented and committed individuals who enjoy selling and customer service.

We are seeking a candidate to work with consumer and business customers by responding to product inquiries and quote requests. The successful candidate will work closely with a team of outside sales reps and other client services account managers to ensure timely and expert responses and activity.

The position is based at our offices in Provo, UT. Travel requirements are rare to none. Because of the collaborative nature of our work, remote employment is not an option.

Full-time 8 AM- 5 PM Monday through Friday, located in Provo, Utah

Pay: From $20.00 per hour DOE

Some of your day-to-day tasks

• Interacting with a variety of customers such as Fence Contractors, Distributors, Homeowners/DIYers, Home Builders, Box Stores like Home Depot & Lowes, and more.
• Responding to customer inquiries to promote product knowledge, build quotes, process orders, and communicate daily with customers by phone and email.
• Reviewing project plans, and specifications (not difficult to learn) and pricing clients' fence projects.
• Performing Proactive follow-up to client requests for information and quotes
• Building and maintaining ongoing relationships with accounts and following up on their requests.
• Investigating product claims and ensuring resolution of customer complaints per company policies.
• Assisting with some business development activities via email, text messaging, social media, and phone calls.
• Accurately entering and tracking customer interactions through our CRM system
• Assisting and supporting field reps, if assigned to do so

Requirements

• Some college or relevant customer service work experience.
• At least one year of experience in customer service, account management, or inside sales
• Excellent communication skills are essential since most of the day consists of interacting with customers via email and phone
• Must be proficient in office computing and familiar with a CRM

Education

• High School Diploma

Technical

• Customer Service: 1 year (Preferred)
• Microsoft Office: 2 years (Preferred)
• CRM Systems: 6 months (Preferred)

Benefits

We’ve got you covered.

FDS employees give a lot, and we offer benefits that fit their needs. We provide industry-leading coverage and benefits to our people and their qualified family members, including:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance