Customer Account Representative

ASSA ABLOY Fenestration; Reno (NV); On-site; USD 40,000 - 60,000; Full time

Job summary

ASSA ABLOY Fenestration is seeking a Customer Account Representative to build and maintain relationships with key business accounts. The role requires strong communication, quality-focused service, and the ability to generate meaningful reports for customers and management.

You will be the first point of contact for pricing, product info and order status, coordinating with Customer Service, Supply Chain and Sales to improve operational efficiency while upholding Empowerment, Innovation and

Qualifications

• Minimum 2-5 years’ customer service experience in the distribution/manufacturing industry or in a similar field.
• Analytical, with high attention to detail.
• Ability to work with an ERP system; IFS experience is a plus.
• Good organizational skills; ability to use dual monitors and function across multiple systems.
• Reliability – adheres to scheduled times; flexible to cover team needs.
• Teamwork – collaborates with department peers and others in the company.
• Proficient in Microsoft Excel.
• Typing speed of 40–50 wpm with high accuracy.

Responsibilities

• Enter orders with accuracy by customer and stocking location.
• Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing.
• Expedite orders with internal departments to ensure product availability and timely shipment.
• Initiate debits/credits from customer feedback; research, act, and follow up on returns.
• Log all Quality Issues.
• Collaborate with Billing, Credit, Shipping, Planning, Purchasing, and other teams.
• Partner with sales reps to act as Fenestration Solutions experts.
• Coordinate with Engineering to set up new item numbers or cross-references.
• Ensure all customer profiles are accurate and up to date.
• Understand international shipping requirements, incl. Commercial Invoices and Incoterms.

Skills

Analytical

Organizational skills

Teamwork

Reliability

Typing speed 40-50 wpm

Communication

Attention to detail

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Excel

IFS ERP

Job description

Position Summary

The Customer Account Representative (CAR) is responsible for building and maintaining successful relationships with key business accounts. Candidates must have superior communication and relationship-building skills, genuine care for quality of service, and an ability to generate meaningful reports for customers as well as corporate management.

Position Summary

The Customer Account Representative (CAR) is responsible for building and maintaining successful relationships with key business accounts. Candidates must have superior communication and relationship-building skills, genuine care for quality of service, and an ability to generate meaningful reports for customers as well as corporate management. The CAR is the first point of customer contact for general inquiries such as pricing, products, order status, shipping discrepancies, etc. and will work closely with the Customer Service, Supply Chain, and Sales teams to increase efficiency in operational procedures. The goal is to build and maintain business relationships with customers by providing prompt and accurate service to promote customer loyalty and abide by our core values of Empowerment, Innovation, and Integrity.

Essential Job Functions

• Enter orders which requires a basic understanding of product and stocking locations by customer – Accuracy is key
• Resolve e-mail and phone inquiries regarding Order Status, Product and Pricing for Customers and Sales
• Expedite orders, working with various internal departments to ensure product availability and timely shipment
• Initiate debits/credits resulting from customer feedback; this involves researching and understanding the problem and taking appropriate action; follow-up on Return Good Authorizations
• Log all Quality Issues
• Work with various internal departments on customer issues and needs (Billing, Credit, Shipping, Planning, Purchasing, etc.)
• Partner with sales reps to act as a true Fenestration Solutions Experts
• Work with Engineering and other departments to set up new item numbers or customer cross-references
• Ensure all customer profiles are accurate and up to date
• Knowledge of International shipping requirements, including Commercial Invoices and Incoterms: Communicate with customers and freight forwarders to ensure prompt payment, order processing and shipping

Qualifications

Knowledge, Skills and Abilities

• Minimum 2-5 years’ customer service experience in the distribution/manufacturing industry or in a similar field.
• Analytical, with high attention to detail
• Ability to work with an ERP System, IFS experience is a plus
• Good organizational skills; ability to use dual monitors and function simultaneously in multiple systems
• Reliability – consistently adheres to scheduled times for breaks, lunch, etc. Ability to change work schedule to accommodate other team members
• Teamwork – works well with other members of the department as well as others in the company
• Ability to be resourceful and flexible as conditions change or while encountering obstacles
• Good working knowledge of Microsoft Excel
• Must be able to type a minimum of 40-50 wpm with very high accuracy

Educational & Certification

• High School Diploma required, A.S. degree preferred