Customer Service Rep.

Logfret; Houston (TX); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Paid Time Off (PTO)

401(k)

Medical, dental, and vision insurance

Monthly Bonus

Life Insurance

Job summary

A leading freight forwarding company based in Houston is seeking a Customer Service Representative. The ideal candidate should possess strong communication skills and a proficient understanding of Microsoft Word and Excel, with CRM knowledge preferred. Responsibilities include managing phone calls, providing customer support, and ensuring customer satisfaction. This role offers an hourly rate of $30.50, including benefits such as PTO and a monthly bonus.

Qualifications

• 1 year of proven customer service experience.
• Ability to work independently and in a team environment.
• Ability to multitask and meet deadlines.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and direct incoming phone calls.
• Use various systems and support tools efficiently.

Skills

Customer service skills

Communication skills

IT skills (Microsoft Word, Excel)

CRM database experience

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

LogFret seeks an experienced Customer Service Rep to join us. The candidate must have extensive knowledge of the job. You maintain the customer services activities. Ready for a lifestyle that keeps you closer to home? This is the role for you.

Assisting in the Customer Service Operatives daily, including coordinating works to Open Market and liaising with the Customer Service Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties, i.e. letters, scanning, printing, filing and binding of documents when required.

This is the perfect role for someone with strong communication skills and a friendly yet professional telephone manner. You will have good IT skills, specifically with Microsoft Word and Excel with CRM database experience, and ideally have a knowledge and understanding of responsibility for defects.

Responsibilities

• Provide exceptional customer service internally and externally.
• Manage switchboard and answer or direct incoming phone calls.
• Assist with granting site access and updating usernames and passwords for clients.
• Provide information to customers via phone and email.
• Use various systems, software, and support tools efficiently.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• All other duties and responsibilities as assigned.

Physical Demands

• Must be able to lift up to 25 pounds.
• Must be able to stand and walk for prolonged amounts of time.
• Must be able to twist, bend and squat periodically.

Education & Experience

• High school diploma preferred.
• Ability to successfully multi-task, works efficiently, and meet deadlines.
• Ability to work independently and in a team environment.
• Must have experience with Microsoft Office: Word and Excel.

Requirements

• Must have 1 years of proven customer service experience.
• Drug Screening.
• Customer service skills and the ability to communicate professionally required.
• High school diploma or GED.
• Pre-employment background check required.
• Life Insurance.
• $30.50 per hour.
• Paid Time Off (PTO).
• 401(k).
• Medical, dental, and vision insurance programs.
• Monthly Bonus.
• About Logfret: Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industry's best digital freight solution, taking businesses to the next level.