Customer Service Rep I (Onsite)

Fenner Precision Polymers; Lancaster (Lancaster County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) match

Parental leave

Stock purchase program

Tire rebate program

Career development

Job summary

Fenner Precision Polymers is seeking an Inside Sales / Customer Service professional to support the sales team and customers. You will handle inquiries, quotes, orders, and pricing, while building strong relationships to drive retention and growth.

The role emphasizes accurate communication, timely follow-up, and collaboration with operations to ensure on-time delivery and a high-quality customer experience.

Qualifications

• 2–5 years of inside sales or customer service experience.
• Experience in manufacturing or industrial environments preferred.
• Ability to manage multiple priorities in a fast-paced setting.
• Excellent written and verbal communication; customer-facing skills.
• Proficiency with CRM systems and Microsoft Office.

Responsibilities

• Handle inbound customer inquiries, quotes, order status, and product info.
• Build and maintain relationships to support retention and growth.
• Provide timely quotes and pricing; assist sales managers with follow-up.
• Enter and track orders; coordinate with operations for timely fulfillment.
• Support lead qualification and CRM data accuracy.

Skills

Inside sales

Customer service

CRM software

Communication

Tools

CRM systems

Microsoft Office

Job description

Who We Are

At Fenner Precision Polymers, a Michelin Group company, we’re committed to delivering high‑performance solutions that power critical applications across industries. Our culture is built on safety, innovation, continuous improvement, and a shared dedication to excellence. We value teamwork, adaptability, and a positive work environment where every employee plays a vital role in our success.

What We Offer

At Fenner, you’re more than just an employee—you’re part of a global team that values your voice, supports your growth, and celebrates your contributions. We offer:

• Competitive pay with shift differentials and bonuses
• Day‑one Medical, Dental, and Vision coverage
• 401(k) match immediately vested with the company
• 100% Paid Parental Leave
• Michelin Stock Purchase Program
• Michelin Tire Rebate Program
• Career Development in a Global Organization
• A Culture Built on Trust, Respect, and Empowerment

Be part of a company that values your contribution and invests in your future.

What You’ll Be Doing

As a key member of our Customer Service team, you will support sales growth through customer engagement, order management, and lead follow‑up, while delivering a high‑quality customer experience. This role serves as a point of contact for customers and internal stakeholders, ensuring efficient communication, accurate order processing, and timely follow‑through. It is critical for supporting revenue growth, maintaining customer relationships, and driving operational excellence within Fenner’s sales organization.

Responsibilities

Customer & Sales Support

• Manage inbound customer inquiries, including requests for quotes, order status, and product information
• Develop and maintain strong relationships with customers to support retention and growth
• Provide timely and accurate quotes, pricing, and product information
• Support outside sales and sales managers with account management and follow‑up

Order Management & Execution

• Enter and manage customer orders, ensuring accuracy and completeness
• Coordinate with operations, supply chain, and customer service teams to ensure timely fulfillment
• Track orders and proactively communicate updates or issues to customers
• Resolve customer issues efficiently and professionally, escalating as needed

Lead Management & Sales Growth

• Support lead qualification and follow‑up activities to drive conversion
• Identify opportunities for upselling, cross‑selling, and account expansion
• Maintain accurate and up‑to‑date activity within CRM systems
• Assist in pipeline tracking and reporting

Collaboration & Continuous Improvement

• Partner cross‑functionally with operations, engineering, and procurement teams to support customer needs
• Provide feedback on customer trends, product needs, and market insights
• Support process improvements to enhance efficiency and customer experience
• Contribute to sales initiatives, campaigns, and ongoing business development efforts

What We’re Looking For

• 2–5 years of experience in inside sales, customer service, or related roles
• Experience in manufacturing or industrial environments preferred
• Strong ability to manage multiple priorities in a fast‑paced environment
• Excellent communication and customer‑facing skills
• Proficiency in CRM systems and Microsoft Office tools
• Strong attention to detail and organizational skills

Key Competencies

• Customer focus and relationship building
• Communication and collaboration
• Problem solving and critical thinking
• Sales and business acumen
• Time management and prioritization
• Adaptability and continuous improvement mindset

Ready to Take the Next Step in Your Career?

Apply today and become part of a team that’s manufacturing more than products—we’re manufacturing a better future.