Customer Service Specialist

Home City Inc; Edison (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Home City Inc, headquartered in Edison, NJ, is seeking a candidate for a role focused on maintaining communication with b2b customers. Duties include resolving inquiries, ensuring product details are accurate, and maintaining CRM databases.

The ideal applicant will have at least 3 years of relevant experience, strong computer skills, and a commitment to ethical work standards. This is an on-site position in Edison, and remote candidates will not be considered.

Qualifications

• At least 3 years of experience in the same or a relevant field.
• High moral character and excellent sense of work ethics.

Responsibilities

• Maintain email and phone communication with all b2b customers.
• Handle and resolve customer inquiries.
• Ensure customers have accurate descriptions, images, and pricing.

Skills

Experience with online marketplaces

Team player

Strong computer skills

Job description

Home City, Inc. represents three generations of experience with the highest quality fine textiles. What began as a small tailoring operation became an international business bringing the best in luxury fabrics to both customers and retailers. We slowly expanded our products to include sheets, comforters, pillows, towels, robes, and duvets. And throughout the years we’ve successfully maintained the best pricing in the industry.

Home City, Inc. is headquartered in Edison, NJ, but we operate from other offices in the United States, as well as in Egypt, China, and India. And while we have a lot more than a single sewing machine these days, we’re still driven by the artistry and craftsmanship my mother fell in love with all those years ago.

Job Description

• Maintaining email and/or phone communication with all b2b customers as assigned
• Handle and resolve customer inquiries
• Ensure customers assigned have updated and accurate descriptions, images and pricing for all active items
• Complete product submission for new items
• Maintain CRM database with all contacts and agreements
• Maintain sales report and analyze for opportunities to grow the account
• Review competitive pricing
• Submit items for events and sales, and analyze results

Qualifications

• Experience with online marketplaces
• Must be a team player
• At least 3 years of experience in the same or a relevant field
• Must have strong computer skills.
• High moral character and excellent sense of work ethics

Additional Information

Please provide the following

• Examples of work

All candidates must be within local commuting distance of our Edison, NJ office. No remote candidates will be considered.

All your information will be kept confidential according to EEO guidelines.