Customer Service

SBH Community Service Network Inc.; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

SBHOnline in New York, NY is seeking a Customer Service Representative to join our team. You will act as a liaison between customers, sales, and internal departments to ensure accurate order processing and fulfillment.

The ideal candidate has 3+ years in apparel or consumer products customer service, strong communication, and proficiency in Microsoft Office. This role follows standard business hours with full-time employment in a fast-paced environment.

Qualifications

• Minimum of three years of customer service experience within apparel, fashion, or consumer products industry.
• Strong verbal and written communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Experience processing EDI transactions, including EDI 850 and EDI 860, preferred.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong attention to detail and problem-solving skills; ability to prioritize tasks and meet deadlines.

Responsibilities

• Process sales orders, order changes, extensions, substitutions, and related transactions.
• Follow up on unconfirmed orders and contact customers regarding missing confirmations.
• Run daily reports to ensure orders are shipping according to schedule.
• Issue, monitor, and track special projects and customer requests.
• Provide proof of delivery (POD) information to the credit department.
• Review sales orders for allocation, picking, and shipping accuracy.
• Track deliveries and follow up on late shipments and styles.
• Respond to customer inquiries promptly and professionally.
• Review the status of sales orders weekly with sales associates.
• Coordinate reworks, including retail price tickets and customer floor-ready requirements, along with product allocations.
• Process EDI transactions, including EDI 850 and EDI 860 documents.
• Communicate with sales associates, buyers, and assistants regarding extensions, refusals, and shipping updates.
• Work closely with Import, Rework, Production, and other internal departments to ensure efficient order fulfillment.
• Maintain organized records, reports, sales orders, and related documentation.

Skills

Strong communication

Organization & multitasking

Team collaboration

Tools

Microsoft Office (Word & Excel)

EDI transactions (850/860)

Job description

Customer Service Representative

Location: New York, NY
Employment Type: Full-Time
Schedule: Monday through Friday – Standard Business Hours
Salary: Based on Experience

Position Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. The ideal candidate will have experience supporting customers in the apparel or consumer products industry and will serve as a key liaison between customers, sales teams, and internal departments to ensure timely and accurate order processing and fulfillment.

Responsibilities

• Process sales orders, order changes, extensions, substitutions, and related transactions
• Follow up on unconfirmed orders and contact customers regarding missing confirmations
• Run daily reports to ensure orders are shipping according to schedule
• Issue, monitor, and track special projects and customer requests
• Provide proof of delivery (POD) information to the credit department
• Review sales orders for allocation, picking, and shipping accuracy
• Track deliveries and follow up on late shipments and styles
• Respond to customer inquiries promptly and professionally
• Review the status of sales orders weekly with sales associates
• Coordinate reworks, including retail price tickets and customer floor-ready requirements, along with product allocations
• Process EDI transactions, including EDI 850 and EDI 860 documents
• Communicate with sales associates, buyers, and assistants regarding extensions, refusals, and shipping updates
• Work closely with Import, Rework, Production, and other internal departments to ensure efficient order fulfillment
• Maintain organized records, reports, sales orders, and related documentation

Qualifications

• Minimum of three years of customer service experience within the apparel, fashion, or consumer products industry
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Proficiency in Microsoft Office, particularly Word and Excel
• Experience processing EDI transactions, including EDI 850 and EDI 860, preferred
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong attention to detail and problem-solving skillsAbility to prioritize tasks and meet deadlines