Customer Care Specialist

PSG Global Solutions; Lincoln (RI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading staffing organization in Lincoln, Rhode Island is seeking a Customer Care Specialist. This role involves providing service and information to customers concerning Prescription Management and supporting sales initiatives. Candidates should have at least a year of customer service experience, preferably with a medical or retail background. Flexibility in scheduling is essential as work may include evenings and weekends. The company values confidentiality in handling applicant information.

Qualifications

• Minimum of 1 year in a customer service role or related experience.
• Medical background, retail and call center experience preferred.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Provide service and information regarding Prescription Management.
• Support programs to increase revenue and generate sales.
• Respond and research customer requests via telephone and email.
• Complete and submit orders while recording details to customer accounts.
• Assistance with website navigation and placing orders.
• Execute specialty programs such as surveys and promotional sales.

Skills

Customer service

Flexibility in scheduling

Effective communication

Electronic systems proficiency

Education

High School Diploma or GED

College degree or certificate

Job description

One of the largest staffing organizations in the United States, provides temporary, temporary-to-hire and permanent placement services each week to over 100,000 people through its network of more than 900 branches and on-site locations.

Job Description

• The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to Prescription Management, Online Photo, Instore Photo and refill reminder services.
• This position also supports programs to increase revenue, generate sales and conserve existing assets.
• Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays.
• Respond and research requests from customers via telephone and email.
• Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history.
• Provide assistance with web site navigation and placing web orders.
• Provide company and product information.
• Follow defined policies and procedures to provide a consistent level of excellent customer service.
• Make outbound calls to patients regarding maintenance medications.
• Follow up with local store for patient to ensure script is ready as promised when necessary.
• Execute specialty programs such as surveys, promotional sales, and store follow up calls.
• Able to efficiently access multiple electronic systems.

Qualifications

Requirements:

• A minimum of 1 year in a customer service role or related experience;
• Medical background, retail and call center experience preferred;
• Minimum High School Diploma or GED; College degree or certificate preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

IF THIS IS THE JOB OPPORTUNITY FOR YOU GIVE ME A CALL AT 678-710-9833 ASAP! I want to know more about your preferences. If in case you know someone who might be interested for this, feel free to pass it along. I look forward to hearing from you!