Customer Service Rep II

Imperial Distributors, Inc.; Worcester (MA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities

Discounted product store

Food events and summer food trucks

Job summary

Imperial Distributors, Inc. in Worcester, MA is seeking a Customer Service II Representative to support customers and sales reps by processing orders, coordinating special orders, and resolving complex issues.

You will collaborate across departments to ensure timely, accurate solutions and a high level of service throughout the order cycle. The role emphasizes data entry, heavy MS Office use, and attention to detail.

Qualifications

• High School Diploma or GED.
• PC skills with MS Outlook/Word and Excel.
• Customer Service experience.
• Detail oriented and well organized.

Responsibilities

• Manage assigned customers/districts.
• Process orders for customers and sales/service personnel.
• Coordinate special orders and deliveries for customers and salespeople.
• Research and follow-up on orders and inventory inquiries.
• Generate and distribute reports.
• Answer phones and resolve customer issues.
• Data entry verification and filing.
• General mailings.
• Other related duties as assigned by the manager.

Skills

Customer service

Detail oriented

Well organized

Data entry

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

MS Excel

Data entry software

Job description

Description

The Customer Service II Representative provides exceptional support to customers and sales representatives by processing and coordinating orders, managing special orders, resolving complex issues, and ensuring timely and accurate solutions. This role serves as a key resource for addressing customer needs, collaborating across departments, and maintaining a high level of service throughout the order process.

About Imperial (IDI)

Imperial, founded in 1939 and headquartered in Worcester, MA, is a leading privately lead distributor of supermarket non-foods. We’ve helped our partners grow smarter and stronger—offering unmatched product selection, customized programs, and expert retail support across health and beauty care, seasonal items, general merchandise categories. With more than 700 associates and a state-of-the-art distribution center, Imperial serves chain and independent retailers across 22 states. Imperial is recognized throughout the Northeast and Mid-Atlantic for excellence in distribution, merchandising, and category management.

What sets us apart? Our singular focus is on providing retailers with the value, innovation, and differentiation they need to thrive in today's dynamic marketplace.

Our Mission prioritizes people, embraces change, and fosters growth. And our Vision is to redefine partnership with a lasting impact on our customers, communities, and the industry. At the center of it all is our amazing team.

• Manage assigned customers/districts
• Process orders for customers and sales/service personnel
• Coordinate special orders and special deliveries for both customers and salespeople
• Research and follow-up on orders and inventory inquiries
• Generate and distribute reports
• Answer phones and resolve customer issues
• Data entry verification and filing
• General mailings
• Other related duties as assigned by the manager

Qualifications/Skills

• High School Diploma or GED
• PC skills (Intermediate skill with MS Outlook & Word and intermediate to advanced skill with MS Excel), and data entry experience.
• Background check and drug screening required.
• Customer Service experience
• Detail oriented
• Well organized

Why Join Us

• Growth Culture: Opportunities for professional advancement
• Employee Perks: Discounted product store, food events, and summer food trucks

**A full comprehensive job description will be available during the interview process, this is a condensed job posting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.