Customer Technical Support Specialist - ONSITE

Beckman Coulter Life Sciences; Indianapolis (IN); On-site; USD 41,000 - 48,000; Full time

Job summary

Beckman Coulter Life Sciences, part of Danaher, is seeking a Customer Technical Support Specialist to join our on-site team in Indianapolis, IN. You will be the entry point for technical phone assistance, diagnose hardware, software, and instrument issues, and dispatch the right resources for resolution.

You will collaborate with the Customer Technical Support Supervisor and team to deliver timely, accurate solutions and maintain high customer satisfaction while upholding Danaher's service

Qualifications

• Associates degree in Electronics or Biomedical and 1+ years experience in a laboratory environment OR biomedical or medical instrument operation.
• 2+ years of customer service experience.
• 2+ years of remote troubleshooting.

Responsibilities

• Provide key entry point for technical phone assistance for our customers and encompasses the following important work initiatives
• Respond to customer calls, assessing customers requirements and determining the most cost-effective solution(s) to the customers problems.
• The incumbent provides general technical consult distinguishing among hardware, software, application and /or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource

Skills

Customer service

Remote troubleshooting

Technical phone support

Electronics knowledge

Biomedical instrument operation

Education

Associates degree in Electronics or Biomedical

Tools

Oracle/Service Max or similar SMS

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

Its all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together, lets put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Customer Technical Support Specialist will be responsible for driving efficiency and productivity within the field service organization while delivering positive customer experience.

This position reports to Customer Technical Support Supervisor, is part of the Customer Technical Support Team, and will be fully ONSITE at our facility Indianapolis, IN.

In this role, you will have the opportunity to:

• Provide key entry point for technical phone assistance for our customers and encompasses the following important work initiatives
• Respond to customer calls, assessing customers requirements and determining the most cost-effective solution(s) to the customers problems.
• The incumbent provides general technical consult distinguishing among hardware, software, application and /or customer training issues in order to provide a phone-fixable solution or dispatch a task with the appropriate resource

The essential requirements of the job include:

• Associates degree in Electronics or Biomedical and 1+ years experience in a laboratory environment OR biomedical or medical instrument operation
• 2+ years of customer service experience
• 2+ years of remote troubleshooting

It would be a plus if you also possess previous experience in:

• Knowledge of Oracle/Service Max or similar SMS.

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether its a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The hourly range for this role is $30.00-$35.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [e-mail].