Customer Service Specialist - Remote & Flexible Scheduling

rowell; Belmont (NH); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Short-term disability

Life insurance

AD&D coverage

401(k) with company match

Paid time off

Paid training

Flexible scheduling (in-office/remote)

Job summary

Rowell’s Services in New Hampshire is seeking a Customer Service Specialist to join a friendly, organized team. As a first voice for customers, you will help schedule services, resolve concerns, and ensure a smooth daily operation.

The role emphasizes teamwork, strong communication, and the ability to manage multiple priorities in a fast-paced setting. Training and growth opportunities are provided within a supportive environment.

Qualifications

• Excellent customer service mindset with a friendly, professional demeanor.
• Able to manage multiple calls and prioritize tasks.
• Strong communication and problem-solving skills.
• Comfortable with computers and learning new software.
• Experience in a fast-paced environment preferred.

Responsibilities

• Answer incoming calls with a friendly, professional attitude.
• Schedule service appointments and answer service questions.
• Gather information and document service requests accurately.
• Coordinate with dispatchers and technicians to keep operations informed.
• Handle appointment changes and customer concerns.
• Maintain accurate customer data in company systems.
• Manage multiple tasks while staying organized.
• Proactively anticipate customer needs and suggest solutions.
• Contribute to a positive team environment.

Skills

Customer service

Phone support

Multitasking

Communication

Problem solving

Organization

Tools

Service Titan

Dialpad

Job description

Rowell’s Services in New Hampshire is seeking a Customer Service Specialist to join a friendly, organized team. As a first voice for customers, you will help schedule services, resolve concerns, and ensure a smooth daily operation.

The role emphasizes teamwork, strong communication, and the ability to manage multiple priorities in a fast-paced setting. Training and growth opportunities are provided within a supportive environment.