Customer Service Specialist - 26-00098JC

Staff Perm; Bay Shore (NY); On-site; USD 28,413 - 40,467; Full time

Job summary

Staff Perm in Bay Shore, NY, is looking for a Customer Service Specialist to provide customer support, process transactions, and maintain accurate records. This role requires a high school diploma, along with strong communication skills and computer proficiency. Candidates with prior customer service experience are preferred. The position offers a pay rate of $25 per hour, with typical hours from 8:00 am to 5:00 pm, supporting a friendly and customer-focused environment.

Qualifications

• Previous customer service or clerical experience preferred.
• Experience in customer service functions within an ERP is a plus.
• Prior experience in a call center, retail, or service-based environment is beneficial.

Responsibilities

• Serve as a primary point of contact for customers and provide accurate information.
• Process customer orders, returns, refunds, exchanges, and service requests.
• Maintain detailed and accurate customer records and interaction logs.

Skills

Strong verbal and written communication skills

Ability to multitask and prioritize

Basic proficiency with computers, email, and office software

Education

High school diploma or equivalent

Tools

ERP systems (SAP, NetSuite, NDS)

Job description

Customer Service Specialist

The Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally.

Location: Bay Shore, NY 11706

Pay Rate: $25.00 per hour

Hours: 8:00am to 5:00pm

Customer Support & Communication

• Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer concerns, complaints, or issues effectively, escalating when
• Maintain a professional, friendly, and customer-focused demeanor at all times

Transaction & Order Processing

• Process customer orders, returns, refunds, exchanges, or service requests
• Enter and update customer information in company systems
• Verify pricing, availability, and order status
• Familiar with EDI order entry

Documentation & Recordkeeping

• Maintain detailed and accurate customer records and interaction logs
• Document issues, resolutions, and follow-up actions
• Generate basic reports related to customer activity as needed

Coordination & Support

• Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issues
• Assist with service improvements by identifying trends or recurring issues
• Support other clerical or administrative tasks as assigned

Required Qualifications

• High school diploma or equivalent
• Previous customer service or clerical experience preferred
• Strong verbal and written communication skills
• Basic proficiency with computers, email, and office software
• Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications

• Experience in customer service functions within an ERP (SAP, NetSuite, NDS)
• Prior experience in a call center, retail, or service-based environment