Customer Service Specialist

Quanta US; Arlington Heights (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

Paid Vacation and Holidays

401(k) with Company Match

ERP experience a plus

Job summary

Quanta US in Arlington Heights, IL, is seeking a Customer Service Specialist to support its Spare Parts team. The role involves handling inquiries, processing orders, coordinating with suppliers, and keeping customers updated on part availability and delivery timelines.

Must have manufacturing/industrial equipment experience and strong communication and organizational skills. The ideal candidate will work onsite Monday–Friday, 8:30 AM to 5:30 PM, and bring at least five years of customer service

Qualifications

• Experience in manufacturing, industrial equipment, or distribution environment.
• High School Diploma or GED.
• Minimum of 5 years of customer service experience.
• Proficient with Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Experience reviewing mechanical or electrical drawings/diagrams.
• Basic understanding of machinery or industrial equipment.
• Ability to work onsite Monday through Friday.

Responsibilities

• Respond to customer inquiries via phone and email regarding spare parts orders and availability.
• Research and resolve customer concerns in a professional and timely manner.
• Process sales orders and maintain accurate order records within an ERP system.
• Coordinate with domestic and international suppliers regarding order status and delivery timelines.
• Communicate updates and changes to customers proactively.
• Assist customers with questions related to machinery, equipment, and spare parts usage.
• Process return authorizations and follow up on customer service issues.
• Support additional department activities as assigned.
• Participate in an after-hours phone support rotation.
• Maintain a high level of customer satisfaction through professional and responsive service.

Skills

Customer service

Communication

Attention to detail

Onsite work

ERP experience

Order processing

Supplier coordination

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Dynamics

Job description

Schedule: Full-Time | Onsite (Monday-Fri) | 8:30 AM - 5:30 PM

Position Overview

A growing industrial equipment manufacturer is seeking a Customer Service Specialist to support its Spare Parts team. This role is responsible for providing exceptional customer service, processing orders, coordinating with suppliers, and ensuring customers receive timely updates regarding parts availability and delivery schedules.

The ideal candidate will have experience in a manufacturing, machinery, industrial equipment, or distribution environment and possess strong communication and organizational skills.

Responsibilities

• Respond to customer inquiries via phone and email regarding spare parts orders and availability.
• Research and resolve customer concerns in a professional and timely manner.
• Process sales orders and maintain accurate order records within an ERP system.
• Coordinate with domestic and international suppliers regarding order status and delivery timelines.
• Communicate updates and changes to customers proactively.
• Assist customers with questions related to machinery, equipment, and spare parts usage.
• Process return authorizations and follow up on customer service issues.
• Support additional department activities as assigned.
• Participate in an after-hours phone support rotation.
• Maintain a high level of customer satisfaction through professional and responsive service.

Qualifications

Required

• Manufacturing, industrial, machinery, OEM, or related industry experience.
• High School Diploma or GED.
• Minimum of 5 years of customer service experience.
• Strong computer skills, including Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Experience reviewing mechanical or electrical drawings/diagrams.
• Basic understanding of machinery or industrial equipment.
• Ability to work onsite Monday through Friday.

Preferred

• ERP experience (Microsoft Dynamics/Axapta experience is a plus).
• Medical, Dental, and Vision Insurance
• Life Insurance
• Paid Vacation and Holidays
• 401(k) with Company Match

Ideal Candidate

This opportunity is ideal for candidates with backgrounds in customer service, spare parts coordination, industrial equipment, manufacturing support, inside sales support, order management, logistics, or technical customer service who enjoy solving problems and building strong customer relationships.