Remote Technical Customer Service Specialist

Lensa; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Lensa seeks a Remote Technical Customer Service Specialist to support clients with their database and server needs. This full-time position offers excellent training and benefits starting at $15.00/hour. Applicants should possess a high school diploma and a passion for customer service, along with necessary technical knowledge.

Benefits

Paid Training

Career Growth Opportunities

Full Benefit Options

Great Work Environment

Weekends and holidays normally off

Qualifications

• Must pass a criminal background check.
• Typing speed of 30WPM or higher.
• Knowledge of desktop and portable devices.

Responsibilities

• Support clients with account-related issues.
• Identify customer needs and resolve problems.
• Maintain up-to-date customer profiles.

Skills

Customer Service

Communication

Empathy

Computer Knowledge

Education

High school diploma or equivalent

Job description

Remote Technical Customer Service Specialist

1 day ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Conduent.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Technical Customer Service Specialist

Excellent Training, Career Opportunities, a Great Culture, and Great Benefits!

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients with their relational database, SSL, and server needs.

Starting Pay $15.00 Per Hour – Fulltime – Weekdays 11 am to 8 pm EST.

From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package from day one, so you’ll be able to thrive both personally and professionally.

About The Role

You will be supporting our client’s customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.

As a Remote Technical Customer Service Specialist, you will be responsible for:

• Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases.
• Performing routine call center activities concerning business products and services.
• Using the tools provided to guide you through customer conversations.
• Providing customers with important information while communicating in a warm empathetic manner.
• Gathering information to keep customer profiles and accounts up to date.
• Using your computer knowledge to give exceptional customer service.
  
  

Requirements

To be successful in this role you will:

• Have a high school diploma or equivalent.
• Be able to successfully pass a criminal background check.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Have at least 6 months of customer service work experience.
• Typing Speed of 30WPM or higher.
• Have knowledge of desktop and portable devices.
• Have knowledge of relational databases, SSL and/or Servers.
• Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms.
• Secured workspace that has a door that separates you from the rest of your home.
  
  

Work in a way that works for you

At Conduent we want you to be yourself. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

In this role, we can offer the following working schedule:

• Monday through Friday – 11am – 8pm EST
  
  

Working with us

Join a rapidly growing organization that can support your career goals.

Working for you

What You Get

• Paid Training
• Career Growth Opportunities
• Full Benefit Options
• Great Work Environment
• Weekends and holidays normally off
  
  

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

We Are NOT Currently Hiring In The Following Geographies

States: AK, CA, HI, MA, IL, MT & NY

Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $15.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Remote Call Center Customer Service Representative - Medicaid Member Support

Customer Service Representative - CCC Mountain/Pacific Time Zones

Customer Service Representative - Remote

Call for Release - Customer Service Representative (Southwest) Remote

Call for Release - Customer Service Representative (Great Lakes) Remote

Remote Call Center Customer Service Representative

Customer Service Representative (Remote)

Remote - Customer Service Representative

Customer Service Representative (Remote)

Customer Service Representative - Remote

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.