Client Service Specialist - Remote TX

Heard & Smith, LLP; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Heard & Smith, LLP is seeking a Client Service Specialist to join our team in San Antonio, offering a full-time entry-level role within the Legal Assistant Department. You will play a vital part in providing excellent customer service, assisting clients through the claims process, and maintaining vital records in a supportive and dynamic environment.

Benefits

Great Medical Benefits Package

Wellness Program

401k with Profit-Sharing

Qualifications

• High School Diploma required; degree preferred.
• Call center experience needed.
• Bilingual (Spanish) is a plus.

Responsibilities

• Handle 50-75 client calls daily to maintain relationships.
• Ensure client retention through excellent customer service.
• Document client interactions in a paperless system.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication

Education

High School Diploma

Degree preferred

Tools

MS Office Outlook

Job description

19 hours ago Be among the first 25 applicants

Client Service Specialist (Legal Assistant)

Heard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someone's life!

• Fast-paced, and professional environment;
• Great team environment;
• Great Medical Benefits Package;
• Wellness Program;
• Competitive Salary $14.50-$16.50 per hour with potential for incremental increases during your first 180 days up to an additional $2/hour based on performance.
• 401k with Annual Employer Profit-Sharing contributions(historically 5% annual salary - employee contributions not required!).

As a Client Service Specialist in our Legal Assistant Department, you will have the opportunity to build lasting relationships and provide support for clients throughout the claims process via the computer/telephone in a call center setting.

Full Time, Mon-Fri, no nights or weekends! Must reside in Texas.

As aClient Service Specialist you will:

• Take approximately 50-75 calls per day in a professional call center environment
• Consistently build the client relationship and confidence in our firm with every client interaction while proactively contacting clients to ensure the relationship is maintained
• Focus on retention of every client while providing excellent customer service
• Maintain a 90% or above quality score on calls
• Retain and recall SSA (Social Security Administration) and company policies and processes
• Solve problems and maintain confidentiality
• Keep updated records and detailed documentation of client interactions, concerns, and complaints in a paperless database system
• Confidently address client's concerns and complaints including those of upset clients
• Use good judgment to discern what issues may be urgent and need a manager's or director's attention immediately

To be successfulas a Legal Assistant/Client Service Specialist you will need:

• High School Diploma; Degree preferred; or equivalent combination
• Call center experience
• Ability to meet performance standards whether in office or working remotely from home
• Knowledge in computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easily
• Multi-tasking skills and the ability to work well under pressure
• Attention to detail and accuracy
• Excellent telephone, communication, and active listening skills
• Excellent spelling and grammar
• Reliability and dependability
• Ability to work in fast paced environment
• Ability to work in a confidential environment always maintaining client confidentiality
• Problem analysis and problem-solving
• Has professional manner and high energy level, exhibits a positive attitude
• Strong organizational skills
• Self-motivated, able to work with little supervision
• Accepts new ideas and challenges and is highly motivated
• Ability to work well with others as a team
• Work from Home experience preferred (see remote requirements)
• Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employees
• Legal Assistant, Legal Secretary, Paralegal or other legal experience preferred
• Remote work a plus
• Fluent in Spanish a Plus

Minimum Requirements for a Remote Home OfficeClient Service Specialist:

• Computer with up-to-date operating system WINDOWS11(No Chromebooks, Macs, Tablets, IPADS)
• RAM: 4GB/8GB Preferred/Hard Drive: 128GB
• Antivirus Protection
• Camera - internal to computer or external
• Fast internet connection 50MBPS Download/10MBPS Upload minimum
• Wired Ethernet cable Internet connection in your home office
• Land line telephone or good cell phone signal in home office
• Quiet, private home office with no distractions during business hours
• Reside in Texas
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Legal Services

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