Customer Service Specialist (Part Time)

OneMain Financial; Fort Worth (TX); Remote; USD 60,000 - 80,000; Part time

Job summary

A leading company in the financial sector is looking for a part-time Customer Service Specialist to join their quality-driven team. The ideal candidate will excel in multi-tasking and delivering exceptional customer service by addressing inquiries and maintaining accurate customer records. With training provided, this remote position requires strong communication skills and the ability to handle multiple tasks efficiently.

Qualifications

• 2+ years of work experience required.
• Self-starter requiring minimal supervision.
• Ability to handle difficult situations.

Responsibilities

• Processing calls from internal and external customers.
• Maintaining accounts and updating information in databases.
• Providing explanations of programs, benefits, and policies.

Skills

Communication

Listening Skills

Multitasking

Resolution Skills

Education

High School Diploma or equivalent

Job description

Join to apply for the Customer Service Specialist (Part Time) role at OneMain Financial

Join to apply for the Customer Service Specialist (Part Time) role at OneMain Financial

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Customer Service Specialist (Part Time)

As a Customer Service Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.

Job Description

Customer Service Specialist (Part Time)

As a Customer Service Specialist, you will join a team that is quality driven. Customer Service Reps are held to a high standard and must be able to multi-task without compromising quality. The successful candidate will respond to a variety of telephone inquiries on a variety of issues using exceptional customer service on a daily basis.

In the Role

Duties

The key duties will focus on resolving telephone inquiries regarding the customer's account. This includes, but will not be limited to:

• Processing calls from internal and external customers
• Maintaining accounts and updating information in various databases
• Providing an explanation of programs, benefits, and policies
• Tracking the reason for each call to ensure successful resolution
  
  

Requirements

• High School Diploma or equivalent
• 2+ years work experience.
• Must possess good verbal and written communication skills.
• Good listening skills and high degree of accuracy required
• Self-starter, requiring little or minimal supervision
• Must be able to handle multi-faceted tasks
• Ability to resolve difficult or pressure situations with minimal supervision
  
  

Preferred

• Customer service experience, contact center experience preferred
  
  

Location: Fort Worth, TX Or Evansville, IN

Training Schedule: In person Training schedule 8:30-5:30 pm, Monday through Friday for the first 3 weeks

Part Time Schedule: Following training, the schedule for this part time 100% remote position will be Monday, Tuesday and Fridays, 10am to 3pm CST each day.

Who We Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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