Service Solutions Technician I

GTA; Tamuning (GU); On-site; USD 19,000 - 33,000; Full time

Job summary

GTA is seeking a Service Solutions Technician I to deliver service installs and provide repairs for our customers. You will troubleshoot, diagnose, and communicate effectively under varied weather and job-site conditions.

Ideal candidates demonstrate strong decision-making, safety, and technical skills, with the ability to manage multiple projects and adapt to fast-paced environments. This role emphasizes reliable teamwork and hands-on problem solving.

Qualifications

• Ability to promote the Company culture and mission to all employees, vendors, customers.
• Technical skills: Working knowledge of computer systems/software and computerized billing.
• Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
• Organizational support: Ability to follow company policies and procedures, complete tasks thoroughly, accurately, and efficiently.
• Attendance/Punctuality: Consistently at work and on time for scheduled shift and department or customer scheduled meetings; ensures work responsibilities are covered when absent.
• Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.

Responsibilities

• Provide Service Delivery (installs) and Service Assurance (repairs) to customers daily.
• Work under adverse conditions (extreme heat, rain) and confined spaces; operate under safety practices.

Skills

Decision making

Problem solving

Strong communication

Independent work

Proactive learning

Physical stamina

Safety practices

Troubleshooting

Education

High School Diploma or equivalent

Tools

Hand tools

Power tools

Diagnostic equipment

Billing software

MS Office

Computer systems

Job description

About the team:

Our highly motivated and resilient group is driven by providing a best-in-class Customer Experience while staying true to our Company Values. We embrace a team culture while still maintaining an independent workforce. Challenged daily with the environmental as well as troubleshooting and installation responsibilities we can always look forward to feeling fulfilled that we are working for something larger than ourselves and GTA.

Who we are looking for:

In line with our position title, we are encouraged by individuals which take the words “SERVICE” and “SOLUTIONS” seriously. If you are interested in working in an independent work environment with strong emphasis on delivering a GREAT customer experience, we want you. You will be required to have strong decision-making skills and institutional knowledge to overcome any obstacles you are faced with daily.

Here is what the role looks like:

As a Service Solutions Technician I, you will be in charge of providing Service Delivery (installs) and Service Assurance (repairs) to our valued customers daily. The SS Technicians are expert problem-solvers who work well under pressure and in all weather conditions. They must be analytical and enjoy working with their hands. Technicians should also be excellent communicators and enjoy challenges. In addition to these traits, we are looking for applicants with the following skillsets.

• Work under adverse conditions(extreme heat, rain) and confined spaces
• Usinghand and power tools such as screwdriver, butt set, cordless drills, hammer, diagnostic equipment, etc.
• Applies safe work practices on the job
• Ability to follow oral and written instructions
• Skilled in the safe operation of motor vehicles
• Performs related duties asassigned
• Knowledge in various telecommunications systems and practices
• Basic diagnostic skills
• Ability to meet physical requirements of the positions such as standing, bending, and lifting for up to an 8-hour period

Candidates must show:

• Ability to promote the Company culture and mission to all employees, vendors, customers.
• Technical skills: Working knowledge of computer systems/software and computerized billing
• Accountability: Punctual and dependable to meet the needs of our customers. Has the ability to manage multiple projects and prioritize in a fast-paced changing environment.
• Organizational support: Ability to follow company policies and procedures, complete tasks thoroughly, accurately, and efficiently
• Attendance/Punctuality: Consistently at work and on time for scheduled shift and department or customer scheduled meetings; ensures work responsibilities are covered when absent.
• Growth and Learning: Is curious and understands that learning is a lifelong endeavor. You own your learning and development, and you are committed to evolving.

Here’s what you need to have:

• High School Diploma or equivalent required.
• Six (6) months of experience in installation, maintenance, and repair of POTS, internet, digital tv service and associated equipment (or related industry experience).
• Current, valid driver's license maintained throughout employment
• Basic understanding of electricity
• Ability to obtain and maintain special passes for military, airport, and other installations as business needs require
• MS Office proficiency (Word, Excel, PowerPoint); basic office computer skills
• Ability to apply standard trades methods, procedures, tools, materials, and equipment for POTS, Fiber, Wireless Home Internet and comparable systems installation, maintenance, and repair
• Ability to identify differences in wire and color codes

GTA Val-You’s:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together.Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunityemployer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community.However you identify or whatever background you come from,we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [e-mail] or call us at [phone].