Customer Service/Shipping Clerk

MEA Energy

Northern (KY)

Hybrid

USD 9,600 - 11,000

Full time

7 days ago

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Job summary

Metalcraft of Mayville is seeking a Customer Service/Shipping Clerk for 1st shift at our Mayville, WI facility. You will verify outbound shipment records, prepare bills of lading, and maintain shipping documentation while supporting freight coordination and customer service duties.

The role emphasizes accurate data entry, SAP usage, and timely communication with carriers and internal teams. Prior shipping/receiving experience is preferred.

Qualifications

Effective communication and coordination are essential.
Customer Service experience is preferred.
Strong organizational and time management abilities.
Stress tolerance with a clean and neat attitude.
Ability to carry out data entry work.
Basic computer knowledge; SAP experience strongly preferred.

Responsibilities

Audit orders and shipping quantities against picking documents.
Enter and maintain shipping data in SAP and ERP systems.
Process domestic and international shipments in ERP/shipping systems.

Skills

Communication

Customer service

Data entry

SAP

Organizational skills

Tools

SAP

Job description

Metalcraft of Mayville

Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Customer Service/Shipping Clerk

US-WI-Mayville

Job ID: 2026-4948

# of Openings: 1

Category: Customer Service/Support

Metalcraft of Mayville, Inc.

Overview

Metalcraft of Mayville is seeking a Customer Service/Shipping Clerk on 1st shift at our Mayville, WI facility. The Customer Service/Shipping Clerk will report to the Shipping and Receiving Manager in the Mayville plant. This person is responsible for maintaining and verifying the records and documentation of outbound shipments. This person will also prepare the bills of lading and shipping orders; completing all the necessary management related reports as and when required. We're hoping for someone who has a strong customer service background.

Responsibilities

Assure orders and shipping quantities match picking documents through careful audit of said documents.
Gather, enter into SAP system and maintain all data and records relative to shipping and receiving activities.
Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers.
Help with or complete special projects at the discretion of the Lead or Supervisors.
Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner.
Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed.
Initiates, answers & documents tracer inquiries when requested via email and/or fax.
Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents.
Assemble packaging materials and packages merchandise per instructions, in preparation for shipment
Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers.
Confirm physical shipment of goods and facilitate tracking of packages
Coordinate with carriers and freight forwarders to schedule pick-up of goods
Identify errors on packing lists & invoices and correct them
Prepare accurate bills of lading for outbound freight.
Ensure that drivers depart with appropriate paperwork.
Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures.
Other duties as assigned.