Customer Care & Shipping Coordinator

Metalcraft of Mayville, Inc.; Kekoskee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Metalcraft of Mayville, Inc. is seeking a Customer Service/Shipping Clerk on 1st shift at our Mayville, WI facility. The role reports to the Shipping and Receiving Manager and focuses on maintaining outbound shipment records, preparing bills of lading, and generating required reports.

The ideal candidate has strong customer service experience and solid data entry skills, with SAP knowledge preferred. This on-site position emphasizes accuracy, timely communication, and coordination with carriers.

Qualifications

• Effective communication and coordination skills required.
• Customer service experience preferred.
• Strong organizational and time management abilities.
• Stress tolerance with a neat, professional attitude.
• Able to perform data entry work accurately.
• SAP experience strongly preferred.

Responsibilities

• Audit orders and shipping quantities against picking documents.
• Enter and maintain data in SAP and ERP systems for shipping/receiving.
• Prepare bills of lading and shipping orders; generate reports as needed.
• Coordinate with carriers and freight forwarders for shipments.
• Assist with special projects and support shipping team.
• Answer and route telephone calls, routing to appropriate person.

Skills

Effective communication

Coordination

Customer service

Organizational skills

Time management

Stress tolerance

Data entry

Attention to detail

SAP experience

Education

Basic computer literacy

Tools

SAP

Job description

Metalcraft of Mayville, Inc. is seeking a Customer Service/Shipping Clerk on 1st shift at our Mayville, WI facility. The role reports to the Shipping and Receiving Manager and focuses on maintaining outbound shipment records, preparing bills of lading, and generating required reports.

The ideal candidate has strong customer service experience and solid data entry skills, with SAP knowledge preferred. This on-site position emphasizes accuracy, timely communication, and coordination with carriers.