Customer Service/Shipping Clerk

Metalcraft of Mayville, Inc.; Kekoskee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Metalcraft of Mayville, Inc. is seeking a Customer Service/Shipping Clerk on 1st shift at our Mayville, WI facility. The role reports to the Shipping and Receiving Manager and focuses on maintaining outbound shipment records, preparing bills of lading, and generating required reports.

The ideal candidate has strong customer service experience and solid data entry skills, with SAP knowledge preferred. This on-site position emphasizes accuracy, timely communication, and coordination with carriers.

Qualifications

• Effective communication and coordination skills required.
• Customer service experience preferred.
• Strong organizational and time management abilities.
• Stress tolerance with a neat, professional attitude.
• Able to perform data entry work accurately.
• SAP experience strongly preferred.

Responsibilities

• Audit orders and shipping quantities against picking documents.
• Enter and maintain data in SAP and ERP systems for shipping/receiving.
• Prepare bills of lading and shipping orders; generate reports as needed.
• Coordinate with carriers and freight forwarders for shipments.
• Assist with special projects and support shipping team.
• Answer and route telephone calls, routing to appropriate person.

Skills

Effective communication

Coordination

Customer service

Organizational skills

Time management

Stress tolerance

Data entry

Attention to detail

SAP experience

Education

Basic computer literacy

Tools

SAP

Job description

Overview

Metalcraft of Mayville is seeking a Customer Service/Shipping Clerk on 1st shift at our Mayville, WI facility. The Customer Service/Shipping Clerk will report to the Shipping and Receiving Manager in the Mayville plant. This person is responsible for maintaining and verifying the records and documentation of outbound shipments. This person will also prepare the bills of lading and shipping orders; completing all the necessary management related reports as and when required. We're hoping for someone who has a strong customer service background.

Responsibilities

• Assure orders and shipping quantities match picking documents through careful audit of said documents.
• Gather, enter into SAP system and maintain all data and records relative to shipping and receiving activities.
• Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers.
• Help with or complete special projects at the discretion of the Lead or Supervisors.
• Answer/route all telephone calls in a polite manner, taking messages and routing to proper individual in a timely manner.
• Assists & evaluates needs with shipping points, services, weights & freight permits, and other information needed.
• Initiates, answers & documents tracer inquiries when requested via email and/or fax.
• Notifies consignee of shipment arrival and coordinates shipment information to other offices and/or agents.
• Assemble packaging materials and packages merchandise per instructions, in preparation for shipment
• Enter data pertaining to domestic and international shipments into the company's ERP system and into the shipping systems of commercial freight carriers.
• Confirm physical shipment of goods and facilitate tracking of packages
• Coordinate with carriers and freight forwarders to schedule pick-up of goods
• Identify errors on packing lists & invoices and correct them
• Prepare accurate bills of lading for outbound freight.
• Ensure that drivers depart with appropriate paperwork.
• Ensure the accuracy of all shipping documents by strict adherence to standard operating procedures.
• Other duties as assigned.

Qualifications

• Effective communication skills and excellent coordination skills
• Customer Service experience is preferred
• Great organizational and time management abilities
• Stress tolerance with clean and neat attitude.
• Ability to carry out data entry work
• Basic computer knowledge, SAP experience strongly preferred.

Job Expectations

Physical Activity:

Activity

N/A

Occasionally

Frequently

Regularly

Average lbs.

Lift/Carry

25 lbs routinely, 50 lbs occasionally

Push/Pull

25 lbs routinely, 50 lbs occasionally

Reach Overhead

Comments: This position requires someone to be on their feet for the majority of their shift. There may be a few occasions when an employee needs to sit down to log information in the computer system.

Climb

Squat/Bend/Kneel

Sit

Stand

Walk/Move About

Equipment Operated: Forklift, measurement devices, wrenches, screwdrivers and various other hand tools.

Personal Protective Equipment Required as Outlined per Company GMP Requirements:

Hearing Protection Eye Protection Safety Shoes

Work Environment

Regularly exposed to varying temperature conditions between 60-100 degrees Fahrenheit, loud noise, moving machinery parts, airborne particles, and fumes from production equipment.

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