Customer Service Operator: Auto Service Scheduling

CarMax Business Services; Loveland (CO); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid sick time

Paid vacation

Paid holidays

Holiday premium pay

Job summary

CarMax in Loveland, Colorado is seeking a Customer Operator to deliver outstanding service and support the Service Department. You will assist customers in person and over the phone, schedule service appointments, and help maintain accurate records throughout the repair process.

The ideal candidate adapts to a fast-paced environment, communicates clearly, and follows standard service procedures. The role offers a competitive hourly rate of $20.79 and opportunities to grow within a company

Qualifications

• Excellent customer service and communication during interactions.
• Ability to follow standardized service processes.
• Strong phone etiquette and active listening skills.
• Proficient with computers and spreadsheet software.
• Able to multitask in a fast-paced environment.
• Flexible availability including nights, weekends, holidays.

Responsibilities

• Answer service calls promptly and professionally.
• Assist Service Consultants and Customer Advisors for smooth experiences.
• Schedule service appointments and route calls with clear responses.
• Perform reminder calls and follow up on special-order parts.
• Contact customers to schedule repairs and maintain accurate records.
• Audit sublet invoices and loaner logs for compliance.
• Follow EH&S requirements and keep a clean work area.

Skills

Customer service

Telephone etiquette

Active listening

Multi-tasking

Team collaboration

Flexible schedule

Tools

Spreadsheet

Service systems

Job description

CarMax in Loveland, Colorado is seeking a Customer Operator to deliver outstanding service and support the Service Department. You will assist customers in person and over the phone, schedule service appointments, and help maintain accurate records throughout the repair process.

The ideal candidate adapts to a fast-paced environment, communicates clearly, and follows standard service procedures. The role offers a competitive hourly rate of $20.79 and opportunities to grow within a company